Jared Dylan Castañeda
Education
Texas A&M University – KingsvilleExpected Graduation: May 2019
Bachelor of Business Administration, Management GPA: 3.0
Veterans Memorial High School May 2014
Graduated DAP plan GPA: 3.7
Experience
Suncom Mobile LLC. (Cricket Wireless)Kingsville, TX
Lead Sales RepresentativeAugust 2017 – Present
As a Lead Sales Representative, I would welcome and identify customer’s needs
Explain cellular products and provide the proper services to customers
Manage the store when the manager is not present
Suncom Mobile LLC. (Cricket Wireless)Kingsville, TX
Retail Sales ManagerMay 2017 – August 2017
Fully accountable for execution of sales, service and customer experience initiatives in store.
Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
Consistently demonstrate excellent leadership and coaching skills
Instill a sense of pride and ownership in store appearance – where all employees understand their store is the face of Cricket to every customer
Timely response to all communications, requests for supporting information, or corrections to system errors
Suncom Mobile LLC. (Cricket Wireless)Kingsville, TX Sales RepresentativeFebruary 2015 – May 2017
Exceed monthly sales quotas
Deliver complete, high quality sales that exceed the company’s benchmark on key metrics
Drive sales of preferred handsets, rate plans, features and accessories, per company guidance and benchmarks set by management
Practice specific behaviors and best practices to generate and maximize sales and key metrics, as indicated by management
Perform as a role model and offer assistance for all new hires and peer Retail Sales Consultants
Gmet Communications (Cricket Wireless)Mission, TX Sales RepresentativeMay 2014 – August 2014
Resolve or escalate appropriately any billing or service issues
Lead by example, inspire and engage employees by motivating team to succeed
Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
Consistently demonstrate excellent leadership
Computer skills
Graduate in South Texas College with Multimedia Specialist Certificate
Microsoft Office: Word, PowerPoint, Excel, Publisher
Adobe: Photoshop, InDesign
Operating Systems: Mac Os X, Microsoft Windows, iOS, Android
Activities & Hobbies
Team Sports: Basketball, Football
Tech Hobbies: Excel sheets, Communication techniques online
Social Hobbies: Mentoring, Communication, Connection
Health Hobbies and Activities: Daily Nutrition Research and Exercise activity
