Jared Adrian Beja

Jared Adrian Beja Customer service professional / VA freelancer Magdalena, Laguna 4007-- I am a customer service professional / virtual assistant who has five years of experience in providing customer service support for international companies and clients. Personal Details Citizenship: Filipino Work Experience Customer Service Associate Accenture February 2022 to Present I was assigned to project Eiken (English proficiency test in Japan) and I become a grader/scorer. I was also appointed as a supervisor and lead a small team. Freelance Virtual Assistant amour propre October 2021 to May 2022 General VA task including product listing in Shopify store, creating pop up ads, basic liquid coding, competitor and product research, answering customer inquiries and messages via social media (Facebook & Instagram) Appointment Setter Auto botique August 2020 to October 2021 • Calling leads to book for an appointment to auto dealership • Answering inbound calls from customers regarding general information about the vehicles they want to test drive or purchase at the dealership • Upselling and cross selling cars based on customer's needs and budget Community Operations Specialist Uber Philippines - Taguig February 2019 to September 2021 I provide critical support (via email management & social media) to our driver-partners and riders when they have incident or accident issues while using the Uber app Customer Care Specialist Intercontinental Hotels Group - Makati January 2017 to October 2018 I am answering inbound calls and also doing outbound calls to assist our guests internationally with their reservations, converting their earned points to a free hotel stay or frequent flyer miles, updating information on their rewards club account, and hotel complaints. Intern ( Trainee ) Estima Inc - Makati March 2006 to June 2006 • Pitching for an event, product, and execution of the project • Experienced fieldwork (studio & outdoor shoot, recording studio) • Transcribe audio recordings Education Bachelor's in Mass Communications Colegio de San Juan de Letran - Calamba - Calamba City June 2012 to April 2016 Senior High School Pedro Guevara Memorial National High School - Santa Cruz June 2008 to March 2012 Skills • Canva design (3 years) • Photoshop (7 years) • Microsoft Office (10+ years) • Customer service • Communication skills • English • Computer skills • Organisational skills • Phone etiquette • Time management Languages • English - Expert • Tagalog - Native Certifications and Licenses Certified lean six sigma yellow belt September 2021 to Present