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Maintained audit-ready HRIS records, ensuring seamless compliance with internal policies and local
regulations.
Service Manager (HR & Operations)
Provincial Motors | Mtubatuba, South Africa | May 2012 – Aug 2013
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Utilized ADP HRIS to manage full employee lifecycles for a technical team, including complex shift
scheduling, payroll collaboration, and performance reviews.
Engineered operational cost-reduction strategies that improved department profitability and
resource allocation.
Maintained high customer satisfaction ratings by resolving complex service escalations and improving
team response times.
Aftersales Administrative Manager
Kia Motors | Empangeni, South Africa | Oct 2007 – Apr 2012
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Directed HR operations and conflict resolution for a 30-member department, utilizing ADP for payroll,
benefits, and time-tracking administration.
Significantly reduced warranty audit discrepancies through the implementation of rigorous
documentation and compliance standards.
Improved stock management procedures, resulting in a substantial reduction in inventory
discrepancies.
Prior Professional Experience
Service Advisor | Midbay Motors | Feb 2006 – Sep 2007
Service Advisor & Warranty Administrator | McCarthy Toyota | Jan 2003 – Jan 2006
English Teacher & ICT Instructor | Various Institutions (Saudi Arabia) | 2013 – 2016
Education & Certifications
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Master of Education (MEd), Management & Leadership | Harris University (Distant Learning)
Cisco Certifications: Junior Cybersecurity Analyst, Ethical Hacker, Network Defense
SASE Expert Level 1 & 2 | Cato Networks
Train the Trainer | Boston University
Talent Development & Management Diploma | Alison
Core Skills
People Operations, HRIS (ADP, HR.my), Talent Acquisition, Onboarding, L&D, Corporate Training,
Compliance (SOC 2, ISO 27001), Workforce Planning, Process Automation, Remote Team Leadership.
