Jaqlyne Alfredo

I am looking for a job where I can practice my skills and learn more to be a more competitive individual.

I have been working for a BPO Company for almost 5 years. Had an experience in handling Customer Service and Technical Service Support. On my 2nd year, I was exposed in Sales and became a Sales Coach. Focuses mainly on improving sales performance of an agent, Team and the Site.

I have been part of Intuit or the last 4 years wherein we mainly provide technical support, download, installation, company update and sales for QuickBooks. And we cater the following QuickBooks Line of software:

QuickBooks Pro

QuickBooks Premier

QuickBooks Enterprise

and the following add on services:

Intuit Merchant Solutions

QuickBooks Enterprise Advance Inventory.

For almost 3 Years, I performed different tasks for Sales as follows:

~ Conduct one on one coaching with Agents to ensure good sales performance.

~ Conduct one on one coaching with Supervisors to guide and teach them on how to coach agents on Sales.

~ Works with Account Manager to ensure Supervisors are aligned with the all Sales Promotion and Updates being rolled out.

~ Generates daily reports to be sent out to clients.

~ Attends daily Sales Meeting and Weekly Business Review with the Site Director and Senior Account Manager.

~ Handles escalation calls for the Sales Specialists I handle.

~ Directly sends and replies to email from the Client if necessary.

Aside from the tasks given above, I also have basic skills in MS Office's Excel, Powerpoint, Outlook and Word.

I have decided to be a dedicated and full time freelancer in 2013 and for 6 years, I am doing and providing Email Custom Service Support, using various platform like Zoho, Zendesk, Salesforce, Missive and others.

With the skills and learning that I developed from the BPO Industry and 6 years experience in freelancing, I am confident that being a fast learner that I am I can be capable of performing certain tasks and duties that a job needs.