Jaqi

JACQUELINE M PIERROT S U S T A I N A B L E O P E R A T I O N S M A N A G E R-| - | https://www.linkedin.com/in/jaqipierrot / | Barcelona, Spain Operations, sourcing and procurement professional with experience in managing end-to-end processes, vendor relationship management, and cost optimization. Proven track record of delivering cost savings, improving supplier performance, and driving operational efficiencies with sustainable sourcing practices. SKILLS       Sound knowledge of strategic sourcing, operations, procurement, and supply chain management with supplier evaluation and contract skills. Effective communication and negotiation skills to manage cost-saving, delivery schedules, and payment terms. Successful in building vendor relationships and collaborating across various teams while successfully managing multiple projects simultaneously. Competent problem solving to resolve issues and adaptable to changing project requirements, timelines, and unforeseen challenges. Attention to detail and skilled in analyzing data to identify trends to influence decisions and make data-driven decisions. Proficient in MS Suite, retail and supply chain software systems and lean and continuous improvement principles. EXPERIENCE PROGRAM DELIVERY MANAGER & SKILLS CONSULTANT • THE LANGUAGE GRID • OCTOBER 2021 – CURRENT The Language Grid – Online Business Skills Development with leading consultant and financial firms  CRM: Cultivated and strengthened relationships with clients in consulting and financial industry, enhancing collaboration and boosting sales.  Quality: Improved audits of Training Program to identify and leverage opportunities for enhancing training quality.  Analysis: Utilized Data Analysis and Calendar Optimization techniques to maximize delivery efficiency and trainer  Reporting: Streamlined Business Reporting and Delivery Processes and reporting to improve management decisions.  Operations: Enhanced Onboarding and Offboarding processes for clients and courses, while improving booking and cancellation KPIs by 12%.  Cost Efficiency: Increased booking rates by 10% through efficient coordination of client and trainer calendars and reduced trainer standby hours  Developed value added products (eBooks, cards) to generate passive income and provide additional client marketing materials. SENIOR SOURCING SPECIALIST • MR PRICE HOME • AUGUST 2014 – DECEMBER 2020 Homeware Retailer – part of the Mr Price Group  Sourcing: Revamped sourcing strategies, optimizing supplier sources and ensuring high-quality product offerings while minimizing costs.  Travel: Conducted regular local and international factory and fair visits, strategically sourcing low-priced products via true costs.  Growth: Successfully expanded the direct from factory supply base from 15% to 34%, significantly improving supply chain transparency.  Cost Saving: Achieved 25% cost benefit on volume lines through RFQ’s, direct sourcing initiatives, and enhanced supply chain efficiencies.  Reporting: Generated currency and commodity reports, to support negotiations with commodity fluctuations and/or cross-currency benefits.  Onboarding: Implemented vendor due diligence processes reducing account activation lead times and continuous stock of wanted products.  KPI: Achieved 95% OTIF) by monitoring supplier performance metrics focusing on quality, responsiveness, and cost improvement.  CRM: Managed vendor relationships and compliance for soft and hard goods for six departments  Project Management: Co-ordinate Supplier Day and Responsible Sourcing week initiatives, contributing to sustainability goals.  Sustainability: Achieved a 15% preferred fibers input (Sustainable Cotton, FSC, Recycled Polyester) from 0% and 30% reduced plastic packaging.  Received the Excellence Award in 2017 for outstanding contributions to the sourcing and vendor management functions. BRAND WEAR DESIGNER & PRODUCTION COORDINATOR / INTERIOR DESIGN • R&R MARKETING | RUTH DUKE INTERIORS • SEPT 2012 – JULY 2014 Design house & manufacturer of underwear & sleepwear to retailers R&R Marketing supplier to retailers  Design: Spearheaded design and merchandising for Kangol apparel brand, ensuring optimal representation in store.  Production: Successfully managed the production processes in local garment factories and CMT facilities, ensuring the seamless manufacturing.  Cost Efficiency: Coordination and budgeting of materials, trims, and artwork with suppliers, achieving cost efficiencies  Merchandising: Optimized product presentation and  Negotiating: Communicating with customers on key aspects such as cost, delivery schedules, and design considerations. RD Interiors – designing contemporary interiors for private & commercial clients  Trends: Developed storyboards encompassing fabric and color swatches with detailed proposals inclusive of budgets and timelines.  Sourcing: Successfully sourced high-quality products with a 10-15% cost reduction to achieve client’s requirements and maintain budget.  Project management: Managed seamless and timely installations, adhering to budgets and fulfilling clients' exact specifications. Conducted thorough post-installation follow-ups to ensure ongoing satisfaction. MERCHANDISER, PRODUCTION AND DESIGNER • RUBY ROSE/PRINCESS RUBY • JANUARY 2010 – AUGUST 2012 A design house & manufacturer of underwear, swimwear & sleepwear to retailers  Merchandising: Developed products (underwear, swimwear, sleepwear) managing the critical path from initial design concept to distribution.  Vendor: Collaborated with offshore suppliers regarding specifications and fabrications, developing tech packs, tracked samples, approving prototypes, negotiated shipment dates, and costs to ensure seamless production processes.  Communication & B2B: Effective communication with customers, translating buyer briefs accurately align with client expectations.  Trends: Local and international travel for trend interpretation, design forecasting, supplier development, and competitor comparisons, contributing to informed decision-making and product differentiation.  Reporting: Developed order tracking system for the team, enhancing order monitoring capabilities and improving overall on-time delivery rates.  Production: Managed local teams, directing workflow to meet deadlines, control budgets, and maintain operational efficiency.  Negotiations: Negotiated the sale of redundant stock, effectively minimizing debt and optimizing warehouse space by reducing excess inventory. MERCHANDISING / OPERATIONS • INTERNATIONAL SUPPLY COMPANY • MAY 2006 - DECEMBER 2010 Furniture & homeware products supplier to retailers with offices in S.A & China  Vendor Relations: Lived in Dongguan, China, working with local teams and factories overseeing over ZAR 10 million in merchandise products.  Lifecycle: Managed the home product from product development, procurement, quality assurance, critical path adherence, and logistics.  Cost Savings: Negotiated with suppliers and buyers, using multiple currencies and a knowledge of raw material costs and commodities.  Negotiations: Successfully negotiated redundant stock while conducting comparative analyses of competitor products to inform decisions.  Operations: Managed the local ZAR warehouse inventory, overseeing a team of eight staff members, including HR responsibilities, training, and utilizing Pastel accounting systems for efficient financial operations. DESIGNER & PRODUCTION COORDINATOR • R&R MARKETING • SEPTEMBER 2002 – APRIL 2006 Apparel, accessories & cosmetic design house supplying SA retailers  Design: Developed tech packs, story boards, graphic art for clothing, underwear, accessories, headwear and cosmetics ranges.  Product Development: Developed apparel, underwear and accessory products for large retail clients.  Quality: Approved samples and costings with design teams and merchants achieving target price and quality.  Sourcing: Sourced and travelled internationally updating trends, developing seasonable catalogs and story boards.  Marketing: Assisted in point of sale and purchase, labeling and packaging for apparel, cosmetic and accessories. EDUCATION DEGREE BACHELOR’S IN APPLIED GRAPHICS • UNIVERSITY OF STELLENBOSCH • DECEMBER 1997  Graphic design, Photography, industrial psychology & consumer behavior, Art history/philosophy, Illustration & English DIPLOMA BUSINESS MANAGEMENT • VARSITY COLLEGE • SEPTEMBER 2008  Business Finance, Marketing, Human Resources, Business Law, Corporate Strategy IMPORT/EXPORT PROCEDURE CERTIFICATE • SCHOOL OF SHIPPING • JULY 2008  Registration as an International Trader/Service Provider, Exchange Control & Foreign Exchange, Chamber of Commerce, Credit guarantee, Law & contracts of trade, Trade agreement, Import Culture, Import Overview SUSTAINABLE DEVELOPMENT GOALS • COURSERA ONLINE • SEPTEMBER 2019  Sustainable Development as a Global Goal, Human impacts & the natural world, Social sustainability & the future. BUSINESS SUSTAINABILITY MANAGEMENT • CAMBRIDGE ONLINE • FEBRUARY 2019  International regulations and environmental best practices focusing on sustainable production and consumption. CELTA FOREIGN LANGUAGE • OXFORD HOUSE • JULY 2021  Cambridge English Level 5 Certificate in Teaching English to Speakers of other languages ADDITIONAL VOLUNTEER: Volunteered weekends as a volunteer teacher, assisting immigrants and refugees to improve their English. Volunteered at an orphanage for a year on weekends to play with orphans.