Japheth

CURRICULUM VITAE JAPHETH MBINJI ETINDI- Customer service, Training, technical support. P.O. Box 7771 – 00300, Nairobi, Kenya. Mobile: -. E-mail:-Personal Summary I have a strong customer focus, exceptional communication skills, problem-solving abilities, technical proficiency, remote work experience, adaptability, empathy, and a data-driven approach. My ability to manage time effectively, collaborate with teams, retain customers, and my passion for the company make me a valuable asset in delivering outstanding customer experiences in a remote setting. My extensive experience in remote work has not only refined my efficiency and adaptability but has also had a profound impact on how I engage with and serve customers. It has enabled me to provide timely, personalized, and proactive support, fostering stronger customer relationships and contributing to a positive overall customer experience. Academic Background Bachelor of Arts Criminology and Security Studies (Security and Disaster management)-- Egerton University Njoro Advanced Certificate of Secondary Education-- Mujilbhai Madhvani College (Wairaka) Uganda Kenya Certificate of Secondary Education-- Musingu High School (Kakamega) Key Skills Customer Focus Problem-Solving Technical Proficiency-Microsoft, Google suite, cyber security Remote Work Experience Adaptability Empathy Excellent written and communication skills. Good interpersonal skills. Attentive to detail Time Management Collaboration Professional Experience November, 2021 to Date: Customer Service Representative TREC Global - Go curb August 2018-October 2021: Customer Experience Manager Interprime USA. Key Achievements In collaboration with a retail client, I led the development of an e-commerce platform to expand their market reach. Our strategy included market analysis, a user-friendly website, enhanced product listings, streamlined checkout, and customer engagement tools. We also prioritized scalability and adaptability. The result was increased online sales, improved market penetration, and long-term customer loyalty, driving revenue growth for the retail client. Furthermore, I reduced demand at the call centre by adding customer touch points from calls to online chats. Professional Training March 2023-Knowbe4: Data Protection Essentials October 2021 :British Council- Business Communication August-October 2018: Introduction to Cyber security February-March 2010: Proficiency Certificate in Computer Studies References Can be provided upon request.