Jaona Edson

I’m Edson, a customer support specialist with experience since 2020. Over the past five years, I’ve grown from frontline customer support to team manager, leading multiple projects and creating processes that drive efficiency and customer satisfaction.

What I can offer:

Customer Relationship Management – Aftersales service, customer engagement, and Trustpilot review handling

Issue & Dispute Resolution – Managing customer complaints, PayPal/Stripe disputes, and retrofacturation

Process Creation – Designing SOPs and templates to streamline workflows and improve team performance

Project Management – Onboarding and managing multiple projects, ensuring smooth execution

Team Leadership – Promoted from agent to manager, now leading teams across 6 projects with efficiency and empathy

Proactive Solutions – Anticipating customer expectations, identifying improvements, and building loyalty

💡 My mission is to support your business growth, enhance customer satisfaction, and create processes that make teams more effective.