Janus Oliveria Atienza

JANUS O. ATIENZA #6 Padre Dandan St., Dinalupihan, Bataan Philippines C-2110 Mobile #:- - WORK EXPERIENCE November 2017 – Present Signal Station Productions United States - Virtual Assistant / Data Encoder Responsibilities:  Admin  Data Entry  Data Transcription  Google Analytics  Email Management (MailChimp)  CMS (WordPress) October 2016 – January 2017 Positive Health Wellness Australia - Virtual Assistant / Data Encoder Responsibilities:  Lead generation  Data entry  Google Analytics  Reports October 2014 – July 14, 2016: Telus International 5th Level, TIP, Market Market, Fort Bonifacio, Taguig - Customer Service Representative Poker Compliance Team Responsibilities:  Check and review abuse report for different games.  Take proper action in line with the correct process and tools provided by the client (i.e. suspend, ban account). August 2013 – October 2014: Telus International 5th Level, TIP, Market Market, Fort Bonifacio, Taguig -Customer Service Representative Zynga Poker Responsibilities:  Provide support for in game issues.  Answer inquiry and provide resolution based on the required tools and processes. July 2011 – August 2013: Telus International 5th Level, TIP, Market Market, Fort Bonifacio, Taguig -Customer Service Representative Poker Compliance Team Responsibilities:  Check and review abuse report for different games.  Take proper action in line with the correct process and tools provided by the client (i.e. suspend, ban account). February 2011 – July 2011: Telus International 4th Level, Harte Hanks Inc., Market Market, Fort Bonifacio, Taguig -Customer Interaction Associate Windows Live ID Responsibilities:  Check and validate Windows Live ID information.  Investigate Windows Live account that are in a compromise state.  Reset or provide new password for customers. July 2007 – February 2011: Telus International 4th Level, Harte Hanks Inc., Market Market, Fort Bonifacio, Taguig -Customer Interaction Associate Xbox Email Responsibilities:  Do thorough research for the customers' issues to provide resolution in a soonest possible time.  Address all issues based on the required tools and processes. June 2004 – April 2007: Government Service Insurance System (Bataan Branch) Dinalupihan, Bataan -Clerk / Computer Operator Responsibilities:  Update service record and beneficiaries, issuance of contracts to new and existing members, cheque releasing, posting of payments, and all other work including membership profile.  Provide assistance to IT manager in installing and updating system software. EDUCATIONAL BACKGROUND Tertiary: Asia Pacific College BS Computer Studies and Information Technology 3 Humabon Place Magallanes, Makati City 1232 Academic Year: June 6, 2012 – 2016 (Undergraduate) Vocational: Softnet College of Science and Technology 2yr. Computer Programming Academic Year:- Secondary: Bataan State College Dinalupihan, Bataan Academic Year: 1995 - 1999 Elementary: Dinalupihan Elementary School Dinalupihan, Bataan Academic Year: 1989 - 1995 PERSONAL INFORMATION: Date of Birth : January 23, 1982 Place of Birth : Dinalupihan, Bataan Civil Status : Married Sex : Male Nationality : Filipino Citizenship : Filipino Religion : Roman Catholic CHARACTER REFERENCE Ryan Jay Dela Rosa Team Captain Xbox Email Account Telus International Philippines Harte-Hanks Manila Market Market Global City, Taguig Mobile number: - Amado Lopez III Operations Supervisor Samsung Account Harte-Hanks Manila Market Market Global City, Taguig Mobile number: -