Januar Japinan

JANUAR TAGLE JAPINAN #7014 Balimbing St. Brgy. Comembo, Makati City--Objective: Searching for a work that will utilize and enhance my knowledge and skills as a communicator in a professional environment. Employment History Insurance/Clinical/Account Receivable Specialist Jan, 2020- Dec, 2020 Goodnight Medical Inc. Upwork Global Inc.  Responsible for verifying insurance coverage, submitting authorization and denial appeal and reviewing or assigning overdue invoices for delinquent accounts. Subject Matter Expert/Assistant Team Lead Apria Healthcare HCL Technologies Inc Philippines Mckinley Taguig Aug, 2018- Jan, 2020  Provides support within the department and are responsible for overseeing the day to day operation to ensure work is performed with quality and accuracy. Senior Customer Service Executive Apria Healthcare HCL Technologies Inc Philippines Mckinley Taguig July, 2016- Aug, 2018  Served as customer qualifier for the release of medical equipment to patient to ensure that patient’s quality of life is improved. Responsible for clinical review, insurance coverage and account receivable. Team Lead/Supervisor United Parcel Service-US Domestic Expert Global Solutions/Alorica Philippines Quezon City June, 2013-July, 2016  Leading and developing team members to build an effective team by establishing clear expectations and constructive relationship to achieve metrics and goals. Customer Service Representative United Parcel Service-US Domestic Expert Global Solutions/Alorica Philippines Clark, Pampanga-Quezon City Nov, 2013-May, 2013  Took inbound/outbound calls regarding delivery of packages (this includes shipping, tracking, and filling investigation, damage report, refund.) Customer Service Representative March-May, 2012 Cyber City Teleservices Inc., Clark, Pampanga  Handled inbound calls for all inquiry/issues of items ordered e.g. shipment status, damaged items and assistance to all subscription concerns at 1800 Flowers Company. Educational History Holy Angel University, Angeles City Pampanga - Bachelor of Arts in Communication with specialization in Advertising and Public Relation Sta. Catalina National High School, Negros Oriental - Major Accomplishments:  Dean’s Honor Awardee for seven (7) consecutive semesters in College  Second Honorable Mention (High school)  Best in Mathematics Basic Skills      Written and Oral Communication (English, Filipino and Cebuano, Kapampangan) Microsoft Office 2010 (Word, Excel, PowerPoint) Adobe Photoshop Video editing Basic Photography Character References Haydee Estapia Team Supervisor HCL Technologies Inc - Michelle Pasion Operations Manager United Parcel Service-US Domestic - Ms. Leslie Manalo English Instructor Holy Angel University -