Jansen Geo Paradero

Your paragraph text JANSEN GEO PARADERO Virtual Assistant About Me Highly organized and proactive virtual assistant with over 4 years of experience supporting corporate clients and entrepreneurs across diverse industries. Proficient in providing administrative, clerical, and operational support in a remote setting. Proven track record of building strong client relationships and delivering personalized solutions to meet their unique needs. Strong communication and interpersonal skills with a commitment to delivering exceptional service and exceeding client expectations. Proven ability to prioritize tasks effectively, meet deadlines, and adapt to changing priorities in a fastpaced environment. Seeking to leverage my expertise to support busy professionals and contribute to the success of their businesses. Professional Experience Remote Helpdesk support Jan 2023 - Present Client: Philip Morris International (USA & Canada) Serve as the primary point of contact for corporate clients, providing timely and effective support via phone, email, and chat channels. Remote technical support in a business-to-business (B2B) rather than individual consumers. Used Service Now, MS Office 365, Active Directory, Outlook, etc. Social Media Manager Mar 2023 - Dec 2023 Local cosmetic brand. A Start up business. Develop and implement comprehensive social media strategies to enhance brand visibility, engagement, and customer acquisition across all relevant platforms. Create engaging and relevant content, including posts, videos, and graphics, tailored to each platform and audience demographic. Contacts ---www.linkedin.com/in/jansenpara 669 Masagana Homes Phase 2, Tabang, Guiguinto, Bulacan, Philippines Customer Service Representative B2B Jan 2022 - Jan 2023 Client: Mindbody Inc. Remote technical support in a business-to-business (B2B) rather than individual consumers. Respond to Inbound, outbound phone calls and Email. Handle customer complaints, provide appropriate solutions and alternatives within the time limit Collaborate with internal teams and external vendors to resolve complex technical issues, ensuring timely resolution and client satisfaction. Proficient use of Google Workspace Education Bulacan State University Bachelor of Science Food Science 2015 - 2019 Guiguinto National Vocational High School Specialization in Electronics 2011 - 2015 Customer Service Representative Oct 2019 - Dec 2021 Client: Dish Network (United States) Promoted as Subject-Matter-Expert on August 2021. Provides instant assistance and provides guidance or direction on how to handle a request. Enforce real time adherence and daily attendance. Collaborate with internal teams and external vendors to resolve complex technical issues, ensuring timely resolution and client satisfaction.Ensuring optimum service levels are achieved to deliver consistent performance Skills Language English Tagalog Character Reference Ms. Tomie Joy Canoza Ouiskin / Owner Phone: - Email :- Mr. Erik Rodrigo Castro Concentrix / Team Leader Phone: - Email :- Mr. Enrique Bautista Lizardbear Tasking / Team Leader Phone: - Email :- Hire a virtual assistant today and grow your business tomorrow 1. Administrative Skills Email, call and chat management Calendar Management 2. Communication skills Professional phone etiquette Customer service skills. 3. Technical Proficiency Skills Proficiency in Google Workspace Proficiency in Microsoft Office Suite 4. Research skills Understanding of how to use search engines effectively. 5. Social Media Management skills Content creation and scheduling. Ability to create and format documents, presentations, and reports. Tools Used