Block 5, Lot 34, Belisario Village, Agdao |Davao, PH, 8000|--Janric Flores
OBJECTIVE
I want to grow more and learn more with the industry I’d apply for. I want to settle in a company in which I’ll be enriching my career into something greater and achieve great things to become successful.
Skills & Abilities
I can easily adapt to any kind of work. I am a team player, fast-learner, goal-oriented type of a person. I always challenge myself to find opportunities for me to grow and I really am looking for a job which I can grow more as a person as well as develop my career in only one company.
I can manage account support, customer service, basic troubleshooting, billing, data entry, chat support, and help desk support.
EXPERIENCE
Customer Service Representative | May 2014 - Jan 2017 | Alorica
My first employment in an office-based company who provides outsourced Customer Service to a US company, specifically T-Mobile USA, and several other accounts. We handled General Customer Care. And as our representative's motto "You should never be transferred" we catered almost all scope of support when it comes to customer problems. Technical, Rebate, Financial, Retention, Reimbursement and Customer service roles.
Mentor | Feb 2017 - Sep 2017 | Alorica
I was promoted from the same company I worked for. I assisted and coached teams in training how to do their jobs before they went to production. I give them tips and advisement, I coach them while listening to their calls and take in supervisor calls when necessary.
Helpdesk Support| Oct 2017 – Nov 2017 | UniqSoftware
This was my first online job employment as a Helpdesk Support I was able to handle issues with customers who purchase license keys for Microsoft products. We help them by solving tickets, answering their inquiries through chat and also assign tickets to our supervisor for more advanced resolution when necessary.
EDUCATION
BS in Computer Engineering | 2012
University of Mindanao
Davao City, 8000
Communication
Fluent English
