Jannov Cammarao

JANNOV CAMMARAO About Me I am a Dedicated Virtual Assistant with a year of experience providing exceptional support over online meeting platforms like Skype, Zoom, WEBEX, MS Teams and over the phone. Adept at resolving problems, managing time, and ensuring maximum organizational productivity. I also have an experience of Customer Service and Tech Support for 4 years Contact --Las Pinas, NCR, Philippines Education 2017 - 2019 University of Perpetual Help System DALTA Science, Technology, Engineering, and Mathematics 2019 - 2021 University of Perpetual Help System DALTA Associate’s Degree in Aircraft Maintenance Technology (2 years) Skills Management Skills Creativity Digital Marketing Sales & Negotiation Critical Thinking Customer Service Telecommunications Tools Adobe Photoshop MS Office Canva Zendesk CRM Skype Language English Tagalog Character References William Gomez VXI Global Solutions Phone: - Email :- Karla Motio VXI Global Solutions Phone: Email : -- Experience Ibex Global Solutions - SM BF Parañaque - In this Company, I’ve been an AT&T Integrated Service Model. Answering customer’s questions and resolving technical issues for cellphone, internet, and TV services. Providing information on available plans, promotions, and service upgrades. My task mainly focuses on: Billing discrepancies, charges, and payment issues Processed refunds, payment adjustments, and account credits Provided technical support for TV/streaming channel access, outages, or subscription issues Explained channel package inclusions, pricing, and upgrade options clearly Alorica by the Bay 2 e-com MOA Drive Pasay city, Philippines 2020 -2021 This is where I’ve had the opportunity to become a T-mobile Technical Support Representative. I mainly handle technical inquiries and that requires advanced troubleshooting steps. My task mainly focuses on: step-by-step support to customers facing technical issues with devices, apps, or services Utilized remote desktop tools and diagnostic software to assist customers with technical issues Maintained 95%+ quality assurance scores in tech troubleshooting and customer handling Cebu Pacific (1Avation) Ground Staff - I became responsible for supporting airline operations at airports, ensuring smooth and efficient service for passengers and aircraft. My task mainly focuses on: passenger assistance during check-in, boarding, and arrival to ensure a smooth travel experience Provided support for special service requests, including wheelchair assistance, unaccompanied minors, and non-English speakers VXI Global Solutions Inc. - I’ve been a Customer service associate that specializes billing inquiries with DirecTV customers. Expert in identifying customer needs and tailoring recommendations to deliver personalized, valuedriven solutions. My task mainly focuses on: Achieving high customer satisfaction scores (CSAT) and low average handling time (AHT) metrics Navigated CRM and ticketing systems (e.g., Salesforce, Zendesk, Freshdesk) to document and manage cases efficiently Social Media manager of a Private Server 2025 Creative and strategic Social Media Manager with proven expertise in growing brand presence, engaging online communities, and driving digital marketing results across platforms. Skilled in content creation, analytics, and campaign planning tailored to the target audience and business goals. My task mainly focuses on: Develop and implement social media strategies aligned with overall marketing and brand objectives Monitor industry trends, competitor activity, and platform updates to maintain a cutting-edge presence