Jannine Matias

Jannine Matias 246 Rosal St Lakeshore Subd Sto Domingo Bay, Laguna, Philippines -,- Skills Excellent research skills, Detail oriented, MS Office (Word, Excel, Publisher), Computer proficient, Strong verbal communication, Attention to detail Experience July 2016- June 2017 Cumberland Development, Laguna, Philippines - Marketing Staff Respond to customer complaints via phone or email. Email pricelist memos and new promos. Provide information about available units and other services. November 2014- April 2016 Philippine Spring Water Resources Inc., Laguna, Philippines - Credit and Collection Officer Compile data and prepare a variety of reports using excel. Recommends actions to resolve discrepancies. Providing customer service regarding collection issues, process, and review account adjustments, resolve client short payments. Responsible for monitoring and maintaining assigned accounts. Customer calls, account adjustments, customer reconciliations and processing credit memos. September 2013- February 2014 Sm City Calamba Market Strategic Firm, Inc. - Cashier Respond to customers’ complaints and take necessary actions resolve their issues. Enter transactions in the cash register and provide customers with the total bill. Receive payment by cash, credit card etc. Education June 2009 - April 2013 Laguna State Polytechnic University, Laguna, Philippines - BS Mathematics June 2005 - April 2009 Los Banos National High School - Los Banos, Laguna June 1999 - March 2005 Bernardo N. Calara Elementary School - Los Banos, Laguna References Benigno Peczon Ph.D. | President, Coalition for Agriculture Modernization in the Philippines, Inc |-    Freddie Sanchez |Finance and Administrative Division, Property and Supply Section DOST- FPRDI |- Daisy Aala| Credit & Collection Supervisor, PSWRI | -