Janneth Ligaton Beseril

 JANNETH A. LIGATON-BESERIL Pechay Street Napico Manggahan Pasig City, Philippines -/-- Technically proficient in Microsoft Office. Excellent in meeting tight deadlines. Has the ability to organize and prioritize multiple work assignments, work with little supervision and perform under pressure. Meticulous. Detailed. Hardworking, strong team-work and multi-tasking skills. Fluent in English, both oral and written. PROFESSIONAL ELIGIBILITY Granted with a Barangay Official Eligibility with number- pursuant to CSC Resolution No. 93-3666, as Amended by CSC MC No. 13, s. 2012. This eligibility qualifies for appointment in government, subject to the requirements of the position and the provisions of the Civil Service Law and Rules. PROFESSIONAL EXPERIENCE LFJOY REALTY INCORPORATED Rirance Paranaque City HR Generalist July 15, 2019- present Responsible on the following tasks: Manages the contracts of the employees. Give out KPI for the managers and employees and forward to the HR Manager. Prepares company memos and announcement Requesting of the supplies needed for the department Oversee all the company organizational chart Make training plan Manage employees monthly evaluation and compute for employee of the month Give out training orientation for new onboarding employees Conduct trainings to the employees that will enhanced their interpersonal aspects Check summary of attendance for employee’s salary Prepares payroll adjustment of employees and submit it to designated department Conduct final interviews for the applicant See to it that employees are being handed of notice to explain form if offense was made. HINDUJA GLOBAL SOLUTION 1880 Building Tower Eastwood Libis Quezon City Customer Service Rep. (Healthcare Acct) December 15, 2017 – July 01, 2019 Responsible on the following tasks: Provides satisfactory services via phones to the caller. Assists and solve the member’s concern with patients and care. Proactively call different departments to solve the concern of the member. Empathized with the member and take ownership on the call. Provide accurate information to the member and assuring that at the end of the call member’s concern was solved. Use the most appropriate way to communicate in dealing with different types of behaviors of customers in telephone transactions. Used effective approaches in handling special telephone tasks like call transfers and call backs. Apply the elements of building positive rapport in dealing with different types of customers in telephone transactions. Display time flexibility towards shifts as per work floor requirements. Send reports to superior at the end of the shift. DESIGN ESSENTIALS, HOME & OFFICE FURNITURE Canelar, Zamboanga City HR Manager/Sales ManagerFebruary 2015 -July 2017 Responsible on the following tasks: Check the reports of every department. Check and review cash/check vouchers for suppliers and other company payables. Hire new qualified employees. Responsible for keeping and filing the documents of every employees. Monthly preparation of Sales Report and presentation of the same to the company. SOUTHWAY SQUARE Tomas Claudio, Zamboanga City HR ManagerNovember 04, 2012 – January 06, 2015 Responsible on the following tasks: Conduct final interviews and hire potential employees. Issue uniforms to the employees Check employee’s performance and do monthly employees evaluation. Monthly preparation of the Sales Report and presentation of the same to the company proprietors. QUALFON PHILIPPINES INCORPORATED Skyrise 3, IT Park, Lahug, Cebu City Customer Service RepresentativeAugust 06, 2012 – October 09, 2012 Responsible on the following tasks: Support and provide superior service via phones as a caller. Use the most appropriate way to communicate in dealing with different types of behaviors of customers in telephone transactions. Apply the elements of building positive rapport in dealing with different types of customers in telephone transactions. Display time flexibility towards shifts as per work floor requirements DIRECT ACCESS CORPORATION NCR Building, Asia Town, IT Park, Lahug, Cebu City Call Center AgentMarch 14, 2011 – July30, 2012 Responsible on the following tasks: Support and provide superior service via phones as a caller. Use the most appropriate way to communicate in dealing with different types of behaviors of customers in telephone transactions. Used effective approaches in handling special telephone tasks like call transfers, call backs, holds, interruptions and DNC List Apply the elements of building positive rapport in dealing with different types of customers in telephone transactions. Display time flexibility towards shifts as per work floor requirements BARANGAY GOVERNMENT OF SANGALI Brgy. Sangali, Zamboanga City Barangay TreasurerOctober 2007 – December 2010 Responsible on the following tasks: Payroll preparation for the honoraria of the barangay officials. Disbursed finds in accordance with the rules and regulations of the Local Government Code. Collection of all taxes, fees, contributions, and other charges that are due to the barangay. Certifies to the availability of cash for the Disbursement Vouchers presented. Issuance of checks for payment of obligations. A check signatory for all check payments. Renders written accounting reports of Barangay Funds and Property TRAININGS AND SEMINARS ATTENDED Gender and Development Training, held in Tagaytay City, Philippines in CY 2009. Barangay Accounting System Training, held in Baguio City, Philippines in CY 2006 Seminar on Preparation of Budget, held in Zamboanga City, Philippines in CY 2010 EDUCATIONAL ATTAINMENT TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY Zamboanga City, Philippines Awarded with National Certificate (NC) II in Front Office Services Awarded with National Certificate (NC) II in Housekeeping Awarded with National Certificate (NC) II in Food and Beverage Services All NC II are valid until CY 2018, with different dates of validity. Please refer to the attached Certificates for details. UNIVERSIDAD DE ZAMBOANGA Zamboanga City, Philippines Bachelor of Science in Respiratory Therapy ATENEO DE ZAMBOANGA UNIVERSITY Zamboanga City, Philippines Bachelor of Science in Accountancy Undergraduate, finished two (2) years SANGALI NATIONAL HIGH SCHOOL Zamboanga City, Philippines Graduated as Valedictorian, 2002 SANGALI ELEMENTARY SCHOOL Zamboanga City, Philippines Graduated as Valedictorian, 1998 PERSONAL REFERENCES ALBERT AIZON Customer Service Representative Hinduja Global Solution Mobile:- JOHN BRYAN BALDOMAR Company Manager Design Essentials, Home & Office Office Desk: - MA. GILDA F. TUMBO Cashier II Philippine Fisheries Development Authority Zamboanga Fish Port Complex Sangali, Zamboanga City Office Desk: - GLYDEL BENOLIRAO HR Assistant LFJOY Realty Inc. Mobile:-