Jannelle Sta. Ana
428 Cordillera St. Villamayor
Compound, Brgy. Pag-Asa
Binangonan, Rizal-
SUMMARY
● Currently studying Bachelor of Arts in Broadcasting Communication at Polytechnic University of
the Philippines - President's Lister.
● Graduated Senior High School at APEC Schools - school under Ayala Companies that offers full
English immersion, technology-based learning systems and employment readiness through their
Employer Partner Network program.
● Hardworking and goal-setter; does not settle for mediocrity and always aims for the best.
● Undergone the Accelerated Career Experience (ACE) Training - training program that focuses on
the following areas: business communication, customer service, technical support, sales
delivery, and application and interview.
● Efficient in creating and delivering business presentations using spreadsheets, documents and
slides.
● Consistent honor student since elementary - graduated Senior High School with a GWA of 95%.
SKILLS AND ABILITY
Interpersonal Skills
● Showed mindfulness to other people’s feelings which was demonstrated by giving empathy,
offering support, and being sensitive to others which would help in building a good relationship
with colleagues.
● Excellently socialized and adjusted to other people; professional enough to separate personal
matters to work matters which leads to a healthy work environment.
● Effectively mentored colleagues; did simulations and roleplay practices of presentations with
colleagues that results to successful outputs.
Teamwork and Team Building Skills
● Took initiative on collaborations; taking charge in group discussions, and thinking ahead about
possible problems and planning on how to resolve it so that if a problem arises, it can already be
addressed before it becomes an obstacle.
● Efficiently worked with colleagues and supervisors; by being open to suggestions and criticisms,
then applying revisions that lead to better outcomes.
● Lead brainstorming activities; asking questions that are relevant to the projects, giving opinions
and views about a certain subject which could possibly help the team in achieving more than
what is expected.
Customer Service Skills
● Properly empathized with the customers; know how to acknowledge the feelings and concerns
of the customer, and understand the emotions of the customers which could make the
customers feel assured that their problem or concern will be resolved.
● Actively listened to the concerns of the customers; take down notes and verify details while the
customer is talking about their concerns, that could lead to a better conversation and could also
help in obtaining the customer’s trust.
428 Cordillera St. Villamayor Compound, Brgy. Pag-Asa, Binangonan, Rizal- |-
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Effectively resolved the concerns of the customer; after finding out about the problem,
knowledgeable enough with the product to suggest various solutions to solve the conflict that
leads to customer satisfaction.
Sales Skills
● Effectively found out what the customer wants and needs; by asking different questions, either
close or open ended, that targets to know the interests, hobbies and activities of the customer
since the answers to this will lead to what the customer is looking for.
● Excellently discussed the features of the product; can link the wants and needs of the customer
to the features that a product has, and give them an overview of how these features could
benefit them, discussing this properly could affect the decision of the customer, whether to buy
the product or not, positively.
● Handled objections from the customer well; discover the reason behind their objection,
acknowledge their reason then offer solutions on how to resolve their concern while also
convincing them to buy the product.
TRAININGS/CERTIFICATION
APEC Schools
Accelerated Career Experience Training
March 2019 - April 2019
Ayala Education
Technical Support Specialist by ACE (OJT)
March 2019 - April 2019
Ayala Education
Customer Service Representative by ACE (OJT)
March 2019 - April 2019
Ayala Education
Sales Representative by ACE (OJT)
March 2019 - April 2019
EDUCATION
College - BA in Broadcasting Communication
Polytechnic University of the Philippines
Sta. Mesa, Manila
June 2019 - Present
Senior High School - Accountancy, Business and Management
APEC (Affordable Private Education Center) Schools
Taytay, Rizal
July 2017 - June 2019
Junior High School
Pag-Asa National High School
Binangonan, Rizal
June 2013 - April 2017
Elementary School
Tayuman Elementary School
Binangonan, Rizal
June 2007 - April 2013
428 Cordillera St. Villamayor Compound, Brgy. Pag-Asa, Binangonan, Rizal- |-
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ACHIEVEMENTS
Consistent Honor Student from Elementary up to present
President’s Lister
English Ambassador
Best Marketing Team (Grab Team)
Junior Marketing Analyst
Excellence Award
ORGANIZATIONS/AFFILIATIONS
JumpStart Scholarship Program
Scholarship Grantee
2018 - 2019
Student Council
Chairman
Comelec Member
2016 - - 2015
WORK EXPERIENCE
International Leprosy Congress
Event Organizer
September 11-13,2019
REFERENCES
Ms. Alyssa Pantaleon
ACE Trainer
APEC Schools
Verde Oro East Plaza, Sitio Pantayin, Brgy. Dolores, Taytay, Rizal-
Mr. Ebenizer Destor
Learning Facilitator
APEC Schools
Verde Oro East Plaza, Sitio Pantayin, Brgy. Dolores, Taytay, Rizal-
Ms. Ma. Lyn Hernandez
Teacher
Pag-Asa National High School
Victoria Village, Brgy. Pag-Asa, Binangonan, Rizal- Cordillera St. Villamayor Compound, Brgy. Pag-Asa, Binangonan, Rizal- |-
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