Jannah Jave Beniga

Jannah Jave Beniga General Virtual Assistant Executive Assistant Admin and Data Researcher About Me My Contact jannahjavequintanilla@gmail,com - Nakada Village, Daliao, Toril, Davao City I am a results-driven professional with over 5 years of experience providing top-tier administrative support and lead generation services. I also have 9 years of solid experience in customer service, sales, management support and admin tasks in a BPO setting. As a highly skilled Virtual Assistant, I excel at data research, analysis, and organizing information to deliver actionable insights that drive business decisions. My strong communication abilities, combined with exceptional multitasking and time management skills, allow me to prioritize tasks effectively and consistently achieve highquality results. I am eager to contribute my expertise to your team, build a long-term career, and support the company's growth through accuracy, efficiency, and dedication. Professional Experience Skills Strong organizational and timemanagement skills Excellent communication and interpersonal skills Proficiency in using virtual communication tools and software Experience in managing calendars, scheduling appointments, and making travel arrangements Ability to handle confidential and sensitive information with discretion Multitasking and problem-solving abilities Knowledge of relevant software applications Data analysis, research and management Education Background Elementary - Don Juan dela Cruz Central Elementary School -) Secondary - Dona Carmen Denia National High School -) Tertiary - University of Southeastern Philippines -) Titan Up Scheduler and Data Research May 2024 – December 2024 Shift: Graveyard Shift Tasks: Data Collection: Conduct thorough online research to gather accurate and reliable data. Data Analysis: Organize, clean, and analyze data to support decision-making processes. Database Management: Build and maintain spreadsheets, databases, and CRM tools. Reporting: Present findings through clear, concise reports or presentations. Resource Gathering: Source tools and resources relevant to projects or client needs. Calendar Management: Organize, schedule, and optimize appointments, meetings, and calls. Tripod Wealth Management Assistant Property Manager November 2023 Shift: Flexible Tasks: Database Management: Create, update, and manage databases for tenants, property details, leases, and maintenance records. Expense Tracking: Record property-related expenses, payments, and budgets in spreadsheets or property management software. Rent Collection: Track rent payments, generate invoices, and send payment reminders for overdue accounts. Maintenance Logs: Document all maintenance requests, vendor work progress, and repair costs for future reference. Reporting: Prepare detailed reports on: Occupancy rates Property expenses and income Maintenance and repair logs Tenant performance (e.g., late payments, lease renewals) Performance Analysis: Analyze key property metrics (e.g., occupancy, vacancy rates, ROI) to identify areas for improvement. Document Templates: Design and manage templates for leases, notices, and correspondence to streamline processes Market Research: Analyze rental trends, competitor pricing, occupancy rates, and market demand to determine optimal rental pricing. Vendor Research: Identify and vet vendors or contractors for maintenance, repairs, and renovations. Property Research: Gather information on property taxes, insurance policies, zoning regulations, and new property opportunities. Professional Experience Distressed Solutions / SPIN Lead Generation Specialist – Inbound and Outbound Campaign September 2020 – February 2024 Shift: Graveyard Shift Tasks: - Answering inbound and dialing for outbound campaigns - Lead Generation - Appointment setting - Sending Emails and SMS for each property that we called on - Updating the auction status, Zestimate and the correct number in our CRM Mingo Properties Executive Assistant – Admin Works February 2021 – May 2021 (3 hours every day – weekdays only) Shift: Graveyard Shift Tasks: - Organizing Google Drive and Shared Drive and arranging his folders - Setting up and scheduling his Google Calendar for Daily Activities and Follow ups - Responding to emails - Organizing his email - Generating leads and exporting them to our CRM for the team to dial - Creating Zoom meetings for the team and associates - Filling out data for Docusign - Filling out data in FreedomSoft - Transcribing voice to word and encoding it in Hubspot - Audit and organize Google Files - Visiting the website and checking inquiries - Updating the weekly performance of the team in Google Sheet - Scheduling all the Hot leads in his Calendly 51 Talk ESL Teacher January 2019 – September 2019 (Fulltime – 8 hours every day) October 2019 to August 2021 (1 hour everyday only) Tasks: - Teach Chinese learners English in fun online video lessons. - Evaluate the learner's performance based on set guidelines. Strategic Endeavor Appointment Setting – Real Estate Outbound Campaign April 2022 – May 2023 Shift: Graveyard Shift Tasks: - Answering inbound and dialing for outbound campaigns - Lead Generation - Sending Emails and SMS for each property that we called on - Generating and exporting of data to dial - Organizing the lists – FSBO and Expireds - Appointment Setting - Nurture leads – Follow ups - Scheduling his Calendar Centerlink Realty Solutions Appointment Setting – Real Estate Outbound Campaign May 2022 – May 2023 Tasks: - Answering inbound and dialing for outbound campaigns - Lead Generation - Sending Emails and SMS for each property that we called on - Generating and exporting of data to dial - Organizing the lists – FSBO and Expireds - Appointment Setting - Nurture leads – Follow ups - Scheduling his Calendar Alorica Customer Service Representative – Mobility Account November 2018 – January 2020 Shift: Graveyard Shift Tasks: - Answering customer questions, providing information about products/services, and assisting with easy troubleshooting issues. Teleperformance Philippines Sales Expert – Hotel Reservation Account June 2016 – April 2017 Shift: Graveyard Shift Tasks: - Booking hotel reservations, car rentals and flight reservations. - Booking activities - Booking a package reservation Professional Experience References Teleperformance Philippines Stacy Platt Management Support – Mobility Account November 2013 – June 2016 Shift: Graveyard Shift Tasks: - Managing, guiding, and motivating team members. - Overseeing hiring and onboarding processes. Promoting agent engagement and retention and helping reduce turnover rates. Creating and maintaining a harmonious culture. - Setting goals, typically with the senior manager. Personal Collection Direct Selling, INC Sales Training Supervisor – Business Development April 2017 – October 2018 Tasks: - Sales and Product Trainer - Led each activity for dealers to recruit and acquire new dealers to help grow the business - Balanced both sales and operations teams to deliver targets, developed training, modules to increase sales and recruitment; implemented a culture of accountability, stewardship and sense of ownership among all staff - Exceptional ability to create strategies and techniques and plan for success and experience to execute activities - Ability to multi-task, effectively delegate, evaluate outcomes and hold employees accountable - Approaches to coaching and mentoring dealers - Developed comprehensive business plans, including budgets, for a multi-business function division thru business-building programs -- Rey Canubas -- Dominique Francis Sta.Ana--