Jann Rhobin Agton

RHOBIN AGTON Virtual Assistant ABOUT ME --Blk 3 Lot 13, Rosalina Village 1, Talomo, Davao City EDUCATION Business Administration Holy Cross of Davao College 2008 - 2013 Secondary School Mindanao Christian Foundation College A results-driven customer support specialist with a passion for delivering exceptional service and driving customer satisfaction. With over 6 years of experience in the industry, I have developed a deep understanding of customer needs and how to address them effectively. Communication is my superpower! I possess excellent written and verbal skills that allow me to connect with customers on a personal level. I pay great attention to detail and pride myself on my organizational abilities, which help me stay on top of tasks and deliver exceptional results. WORK EXPERIENCE 2023 C4 Solutions Social Media Marketing Develop engaging content such as posts, images, videos and infographics tailored to each platform and target audience. Respond to comments and messages. 2004 - 2008 EXPERTISE Customer Service Shopify Data Entry E-commerce Social Media Marketing 2021 - 2023 Talent Pop E-commerce Support Assist customers via email using Shopify and Gorgias. Manage customer's orders and update them with the status of their order. 2017 - 2021 Danby Products Limited Customer Support Take phone calls, and answer emails via Netsuite and Shopify. Assist customers, provide troubleshooting steps, and process replacements, refunds, and shipping. LANGUAGE English REFERENCES Demnel Ello Juan Miguel Castillo Virtual Assistant/C4 Solutions Subject Matter Expert/FPS Phone: - Phone: - Email :- Email : -