Janiz De Belen

With 10 years of experience in Customer Service, I am confident that my skills align perfectly with the qualifications outlined in the job description. I am particularly drawn to what your company looks for in a CSR role as I am one of the best in the industry in giving genuine customer care to help people. I have a proven track record of Highest CSAT Average and am eager to bring my genuine customer care to your team. I also performed supervisory tasks like taking escalations and coaching team members who had challenges with CSAT. My recent job experience involves managing Amazon and Shopify for an E-commerce business where we mainly used Gorgias while it was Zendesk with the other related experiences I have. I always do more than what I am expected, always try to find a workaround for dead-end customer situations but also know when to stop and how to deliver the bad news to customers without being afraid how they'd react because I showed my sincere will to help from the very beginning and made sure they felt that. I am excited to get started and contribute to your team's customer satisfaction, give your customers the Janiz experience they won't forget. Thank you for your time and consideration. I look forward to the opportunity to discuss how I can contribute to your company in an interview.