Janis Wangdali

 JANIS K. WANGDALI Contact Number:- Email Address:-Linked in: https://www.linkedin.com/in/janis-wangdali-051a8a1a6/ Career Overview Experienced in customer service, order management and administration support with proven substantial order processing skills. Well organized and detail oriented individual, who is effective in collaborating with the cross-functional department to facilitate efficient orders management meeting customer’s requirement and achieving company goal. Highly adaptable, flexible professional who embraces teamwork, but also enjoys working independently. A fast learner in grasping new skills and concepts. PERSONAL DATA Age: 25 Gender: Female Civil Status: Single Date of Birth: July 31, 1996 Citizenship: Filipino HIGHEST EDUCATIONAL ATTAINMENT BACHELOR’S DEGREE: Saint Louis University Bachelor of Science in Business Management Major in Financial Management June 2012 – May 2016 Dean’s Lister- 4th Year, Second Semester POST GRADUATION EXPERIENCE SALES ADMINISTRATOR AT TECHNO GLOBAL TEAM- SEPTEMBER 6, 2021- PRESENT Take and make calls from/for clients and send quotation and provide documents as requested Quote creation – from Clients, Admin Team or Tech Team Quote Creation through quoting system Order creation & Vendor liaison Negotiation of prices with Vendors Manage prospect contacts and encode in CRM Send quotation to potential clients & the further follow-up of sent quotes with clients Invite potential clients for upcoming events General Data Entry & Product Research Sales Reporting Email Triage & Appointment Setting for Director CUSTOMER SERVICE ASSOCIATE AT ABBOTT ARDX PHILIPPINES FROM AUGUST 5, 2019- SEPTEMBER 4, 2021 Responsible for creation and accuracy of day-to-day sales orders in SAP sent via ESKER or email. 1. Creation of Sales order in SAP 2. Creation of back-order cases in Salesforce 3. Pricing query creation in Salesforce 4. Creation of New Ship to cases in Salesforce Receive and manage the queue of Orders from Inbox (Outlook) or CRM system (Esker) Responsible for generating back-order report and presenting a summary through Pivot Table Responsible for e-mailing remittance advices. Generating reports as requested by supervisor. Investigate and resolve order processing issues reported to us Communicate pro-actively with internal customers regarding order status and other topics in a professional, positive and courteous manner Ad hoc: Training of new hires; Team’s POC from time to time SALES SUPPORT AT JG SUMMIT PETROCHEMICAL CORPORATION FROM OCTOBER 15, 2017- MARCH 27, 2019 Sales Order Management (SAP) 1. Responsible for creation and accuracy of day-to-day sales orders and after sales services through maintaining reports (Delivery Report, Accounts Relievable Report and Pending Order Report) 2. Direct coordination with Sales Team, Logistics Department, Credit Department and Customers for smooth, accurate and on time deliveries. 3. Secure confirmation from customers on completion of arrival either via SMS, e-mail, phone call or Sales Agent 4. Confer with sales planner, production, sales and logistics to expedite or trace delivery. 5. Inform customers by e-mail or telephone of information such as shipping details (or updates) on any anticipated delays. Follow up on accounts receivables 1. Sets a time and date with customer as to when checks could be collected via SMS, e-mail or phone call 2. Ensures that Certificate of Withholding tax are collected and accurate Handling customer query/ service complaints Ensures timely execution and scheduling of deliveries Prepare memos and other files Providing data and reports to help the sales team Attend to ad hoc responsibilities given by the Sales Team, Supervisor and Manager BILLING ASSOCIATE AT MANILA POLO CLUB UNDER PRIMEPOWER MANPOWER AGENCY FROM FEBRUARY 20, 2017- SEPTEMBER 15, 2017 Collect all information needed to compute bills receivable. Review invoices to identify any errors. Compile and maintain daily invoices. Sort and add invoices daily according to membership card number. Check the data input in the accounting system to ensure the accuracy of the bill. Issue a monthly billing statement to all members. Reconcile invoices indicated in the billing statement upon member’s request.  Answer questions and member complaints regarding bills of members via phone and email PRE- GRADUATION EXPERIENCE On the Job Trainee at Department of Trade and Industry- Cordillera Administrative Region, Regional Office PROFESSIONAL EXAMINATIONS PASSED Civil Service Exam Baguio City January 14, 2016 SEMINARS Supply Chain Immersion- Sponsored by JG SUMMIT PETROCHEMICAL CORPORATION SCMAP – Supply Chain Management Association of the Philippines [May 17-19,2019] SKILLS Ø Order Management Ø PowerPoint Ø Customer Service Ø Purchase orders Ø Salesforce/ CRM Ø Skilled in the use of computers including Microsoft Office and internet searches Ø ConnectWise Manage Ø Detail oriented Ø SAP Ø Good in communication and writing skills CHARACTER REFERENCE Available upon request