Janine Natalio

Janine T. Natalio-- linkedin.com/in/janine-natalio- Professional Experience Ekomlita Dispute Manager ▪ Responsible for responding to customer inquiries related to product and service. ▪ Review daily processing system chargeback and retrieval reports ▪ Ensure accurate and appropriate responses to disputes and chargebacks on Paypal and stripe. JP Morgan Chase & Co., Cebu 6000 Claims Specialist with Inventory Management ▪ Provide transaction review/verification assistance to determine whether claims/disputes are valid or not. ▪ Ensure accurate and appropriate responses to disputes. ▪ Proactively analyzed transaction and dispute records/reports and identified trends (both fraud and non-fraud). ▪ Work closely with callers and other units within Debit Card Fraud Division to quickly identify fraud schemes and take actions to prevent potential losses, mitigate risk and help provide necessary guidance in relation to handling the transaction Fraud Claims and Disputes Protection Services ▪ Responsible for processing and resolving customer claims and inquires related to non-fraud and fraud-related transactions on Chase debit cards. ▪ Provides support and assistance on account holders and internal Chase employees in understanding the reasons for specific deposit holds and account restrictions on savings and checking accounts. ▪ Ensures that the bank and the customer receives effective fraud protection and detection on accounts and avoid fraud losses to the bank. Teleperfomance Bacolod, Bacolod City 6100 Technical Support Representative ▪ Working with customers/employees to identify cable problems and advising on the solution ▪ Troubleshooting technical issues. ▪ Updating self-help documents so customers/employees can try to fix problems themselves Analysis of call logs in order to discover any underlying issues or trends. Accomplishments/Affiliations ▪ Performs call listening and account review to point out opportunities on skill and will gaps and provide recommendations for improvement. ▪ SME for New hires ▪ Facilitates team meetings and discuss initiatives on how to improve team performance. Education Red Aeronautics and Technological Institute, Silay City 6116 ▪ Associate in Aviation Electronics Technology West Negros University, Bacolod City 6100 ▪ Bachelor of Science in Information Technology (Undergraduate) Skills Customer Focus ▪ Resolve employee and escalated customer problems and inquires ▪ Operates with urgency and meet deadlines Communication Skills ▪ Communicate both verbally and written ▪ Ability to influence internal and external business partners ▪ Relationship management Problem Solving Skills ▪ Ability to delegate tasks ▪ Conflict resolution skills ▪ Prioritize diverse workloads