Janine Milky Celebrado

Janine Milky Celebrado LinkedIn Profile: https://www.linkedin.com/in/janine-milky-celebrado- Contact Information: -- Personal Profile A professional customer service assistant who is experienced in Hospitality Industry. I am diligent, versatile and conscientious kind of person who always strive to achieve the highest possible standard at any given task. Work Experience Rooms Controller The Ritz-Carlton Grand Cayman January 2023- May 2023 Knowledgeable of Front Office basic procedures such as check-in, check-out, rooming, and telephone etiquette. Orchestrating the seamless flow of guest experiences. Meticulously manage room allocations, reservations, and guest requests with precision and attention to detail. Navigate a dynamic environment, balancing the needs of guests with the operational demands of the hotel. Ensures that rooms are assigned efficiently, taking into account guest preferences and special requirements. Be in control of the hotel inventory, recognizing when to open or close room types, room rates. Flexibility to cover Front Desk shifts during peak business periods. Liase between departments, coordinating housekeeping, maintenance, and front desk teams to deliver exceptional service. Uphold the hotel's standards of excellence, ensuring that each room is meticulously prepared to exceed guest expectations. Creates memorable experiences, leaving guests with lasting impressions of luxury and comfort. Duty Manager Qatar Global Sports Events 2022 Residences Managed by Accor August 2022- December 2022 • Conducting Trainings and assessment with the line staff, ensuring that they have the proper product knowledge of the project. • Responsible for pre-planning of Guests arrival and room allocation. • Handling the biggest Site for the whole project which have, 740 Units with 2120 Rooms. • Live and support the company, ambition, and purpose. • Determine or anticipate the needs of visitors per day and ensuring their preferences are met accordingly. • Provides the Front Office Manager and Site Operation Manager with a summary of activities and operations during the shift by preparing a daily written logbook. • Ensures Guests satisfaction by resolving and taking appropriate actions on all Guests complaints. • Ensures to give full support to Front Desk Team during operation. • Understand and abide by all safety rules, emergency procedures, and fire prevention regulations. • Maintain a high standard of personal appearance and hygiene. Guest Experience Ambassador/ Front Desk Receptionists The Ritz-Carlton, Doha March 2020- August 2022 Responsible for Guest planning experience prior to Guest arrival and throughout their stay, to ensure guest satisfaction. Respond to special requests from the Guests especially for those Guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge and inform Guests about the property and the surrounding area amenities, including special events and local activities. Meets and greets arriving and departing guests; Provides genuine hospitality and recognition. Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information. Knowledgeable of Front Office basic procedures such as check-in, check-out, rooming, and telephone etiquette is expected. Ensures correct posting charges to appropriate guest accounts. Anticipating and addressing guests' needs and resolving their problems and complaints. Assisting the reservations team with taking and making reservations. Complies with company procedures and safety policies. Coordinates and liaises with various departments to ensure the hotel provides the highest-level guest satisfaction. Operating switchboard and assisting with inquiries. Assigned as a Guest Relation Coordinator and Learning Coach Club Concierge The Ritz-Carlton Doha September 2019 - March 2020 Responsible for providing a warm welcome of the Guests upon arrival at the Club Lounge. Responsible for the personalize Check‑in and Check‑out of Club Guests. Responsible for the set‑up, refresh, and break‑down of the culinary presentation in the Club Lounge. Responsible for providing a high level of guest service to all the valued Guests. Stocks all the self‑service areas, cleans up after guests, assists with food service preparation, and sets the area up for service. Ensure to keeps the Club Lounge operation running smoothly and does my best to make sure all guests leave satisfied. F&B Hostess Doha Marriott Hotel January 2018 - September 2019 Provide a warm welcome to the Guests as they enter the restaurant, takes their reservation or puts them on a waiting list. Lead the Guest to their seat and ensure that they are comfortable with the table given. Provide and walk through the Guest with Menu. Handle phone calls and customer queries about the restaurants and menu and assist various restaurant staff when necessary. Ensures that computer works, and paper works are done efficiently in timely manner. Give a fond farewell or warm goodbye. Receptionist Yatai Spa,Manila,Philippines May 2017 - January 2018 Welcomes visitors by greeting them, in person or on the telephone, answering referring inquiries. Directs visitors by maintaining employee and department directories, giving instructions. Inform each guest about the facilities, amenities, products and services. Knowledgeable about products and services. Ensure to thanks each Guest and give them a fond farewell. Cabin Stewardess Scorpio Transport and Manning Services Inc.,Batangas, Philippines March 2016 - October 2016 Provides personal assistance to the passenger, most importantly to the elderly, PWD's and children. Greeting the guests on arrival and departure. Maintaining the passageways clean and neat while keeping to the hygiene and sanitary rules and standard operating procedures. Communicating with customers about their demands and orders. Responsible for Crowd and Crisis management during emergency. Education History Bachelors of Science in Hotel and Restaurant Management Cruise Ship Services Major Institution: Colegio Dela Purisima Concepcion Year of Graduation: 2015 Interests Reading, Playing Bowling and Badminton, listening to music. Area Expertise GXP- Guest Experience Platform Opera and MICROS Computer Literate (MS Office) Customer Service Hotelogix PMS Character References Character reference will be provided upon request. Other Skills Versatile Team Player Detail oriented Problem solver Goal Driven Fast Learner