Janine Marie Glino

JANINE MARIE GLINO TRACKAND TRACE/DISPATCHER/ EXECUTIVE ASSISTANT/ CUSTOMER SERVICE PROFILE CORE COMPETENCIES Data Management Accuracy Verification Spreadsheet & Document Handling Bookkeeping & Expense Tracking Email & Calendar Management Data Security & Confidentiality Time & Task Prioritization TOOLS & SOFTWARE Google Workspace Microsoft Excel Slack RingCentral Zoom TMS TRAININGS COMPLETED Introto Google Workspace Freight Courses 101 Become a VA Training EDUCATION Bachelor in Secondary Education major in English Don HonorioTechnological State University REFERENCE Jennyvev Caña VA Career Strategist | Founder The VA Ladder Email Address:- Completed structured training in freight logistics, supply chain operations, and transportation management Applied knowledge of shipment coordination, load tracking, and freight documentation (BOL, invoices, packing lists) Developed skills in dispatch support, carrier communication, and rate coordination Gained hands-on exposure to logistics workflows, including load booking, scheduling, and status updates Prepared to support freight brokers, dispatchers, and logistics teams in a virtual assistant capacity WORK EXPERIENCES Multiline Account Executive 2022 – 2026 3RD MILLENNIUM INSURANCE Obtained homeowners and flood insurance quotes while managing inquiries via phone and email. Engaged with lenders and insurance companies to facilitate smooth communication and transactions. Sent out endorsements to update client information on the insurance companies' portal. Helping client in binding their coverages and processing payments. HSBC UKClientsTelephoneOperator 2020 – 2022 HSBC ALABANG Managed 50+ calls in a daily basis to assist client in regard to transaction disputes and unknown charges. Assisted bank account holders with processing transactions over the phone. Handled issues related to lost or stolen cards. Managed requests to increase or decrease credit card limits. Customer Service Representative 2016 – 2020 IQOR DASMARINAS|T-Mobile Managed 100+ calls for general care, sales, customer retention and providing basic troubleshooting support in a daily basis. Assisted as a team leader to streamline processes and improve efficiency in handling customer inquiries. Successfully balanced multiple tasks, ensuring prompt and effective resolution while maintaining high customer satisfaction.