Janine Marie D. Grayda

JANINE MARIE D. GRAYDA ADMINISTRATIVE SUPPORT / DATA ENTRY ENCODER / CUSTOMER SERVICE SUPPORT / TECHNICAL SUPPORT / LIVE CHAT SUPPORT / EMAIL MANAGEMENT / GRAPHIC DESIGNER CAREER SUMMARY PERSONAL PROFILE I am a Filipino Freelancer, a wife to a loving husband and a mom of two. I maximize my skills and resources to provide excellent and quality service to my clients. A trustworthy person, hardworking and flexible who always make myself available at any time if in any case the company needed someone to work on an urgent task. I truly believe that if I love what I am doing with integrity, I will be successful. Customer Service Support / Technical Support TELEPERFORMANCE PHILS. INC. | NOV 2018 - JAN 2020 Answering customer inquiries over the phone, via chat and email Order processing and tracking of orders Troubleshoot Technical issues for Email, Phone and Internet. Book Appointment for Technician Customer Service Support / Technical Support CONVERGYS PHILS. CORP. | JAN 2017 - OCTOBER 2018 SKILLS Communication Skills Good in Computer Software Can multitask Can learn new things quickly Self motivated and discipline Can type 60 words per minute but ensures that the work is 100% accurate Hungry for knowledge Time Management Email Management Highly organized CONTACT INFORMATION Answering customer inquiries over the phone Order processing and tracking of orders Troubleshoot Technical issues for IPTv, Phone and Internet Book Appointment for Technician Sales Data Encoder TOYOTA FINANCIAL SERVICES CORP. | APRIL 2016 - OCT 2016 Encoding customers applications for vehicles on company's system. Administrative Assistant / Data Entry Encoder PIGAFETTA GLOBAL SERVICES CORP. | APRIL 2007 - JUNE 2009 Encoding of Documents and Sales Inventory Organize Files Bank Deposits Processing of employees salary JANINE MARIE D. GRAYDA ADMINISTRATIVE SUPPORT / DATA ENTRY ENCODER / CUSTOMER SERVICE SUPPORT / TECHNICAL SUPPORT / LIVE CHAT SUPPORT / EMAIL MANAGEMENT / GRAPHIC DESIGNER ACADEMIC HISTORY PERSONAL PROFILE I am a Filipino Freelancer, a wife to a loving husband and a mom of two. I maximize my skills and resources to provide excellent and quality service to my clients. A trustworthy person, hardworking and flexible who always make myself available at any time if in any case the company needed someone to work on an urgent task. I truly believe that if I love what I am doing with integrity, I will be successful. SKILLS Communication Skills Good in Computer Software Can multitask Can learn new things quickly Self motivated and discipline Can type 60 words per minute but ensures that the work is 100% accurate Hungry for knowledge Time Management Email Management Highly organized CONTACT INFORMATION Philippine Nazarene College BACHELOR OF ARTS IN THEOLOGY | MARCH 2016 Dean of Student Affairs Office Secretary Registrar's Office Secretary Library Staff Computer Laboratory Staff Student Body Council Secretary SKILLS Good English communication skills Proficient at using computers Worked successfully in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results Can adapt in any situation Highly - organized Learn new things quickly Can type 60 words per minute but ensures that the work is 100% accurate CHARACTER REFERENCE Kenny Kelvin Medina Team Leader (Teleperformance Phils.) Mobile: - Email:- Noemi Macasaquit Team Leader (Teleperformance Phils.) Mobile: - Email:- Charis Ann Hernandez Technical Support Representative (Teleperformance Phils.) Mobile: - Email:-