Janine Marie Andan | Freelancer Resume

Janine Marie U. Andan Blk 4 Lt 4, ECC Villas, Alijis Bacolod City, Neg. Occ. Philippines, 6100 Mobile: - Email add:-Skype: jmarieandan Summary I have 7 years of experience in customer service, technical support, sales, and virtual assistance combined. I have received training to handle inbound and outbound calls, email queries and chat assistance. I am diligent and a versatile person, able to cope up and adjust to different types of jobs quickly. I can work with minimal to no supervision as I prefer working independently. Education Pre –school Elementary High School College - Bacolod Tay Tung High School Rizal Elementary School Teofilo M. Gensoli Sr. National High School John B. Lacson Colleges Foundation Bachelor of Science in Hotel and Restaurant Management Job Experiences Company: Transcom Worldwide Philippines Inc. Sears.ca as Customer Service Representative ● Assisting customers in placing orders from catalogue and website. Upsell complimentary items and Sears MasterCard. Company: Transcom Worldwide Philippines Inc. Comcast as a Billing and Customer Account Executive, Internet and Cable Technical Support ● A nswering billing concerns, accept payments, provide step by step instructions in setting up equipment and resolving technical concerns with internet and cable services, schedule technician visits, educate customers about products and suggest service upgrades. Company: Teleperformance Philippines Expedia.com as Flight Specialist ● Schedule, change or cancel airline tickets, call airlines to confirm delay or cancellation of flights. Company: TeleTech Holdings Inc. Centurylink as DSL Technical Support Staff ● Provide assistance in resolving hardwired and wireless internet connectivity issues, email setup and other website concerns and schedule technician visits. Company: Focus Direct Inc. The Neat Company as Scanner/Printer Hardware and Software Technical Support ● Assisting customers with hardware, software or cloud account issues for their scanners. Provide step by step instructions both over the phone and through email to resolve issues. For difficult issues or if the customer is inconvenienced to follow instructions, we remotely access their computers to fix it with their permission. Company: Direct Solutions as Appointment Setter for Waterstone Bank and Real Estate Agents ● Cold calling homeowners and offering real estate and financing assistance. Setting up appointments for a callback from real estate agents and financial assistants. Company: Merchant Service Center as Outbound Sales Agent for Wells Fargo Bank ● Calling business owners and offering lower rates for their credit card processing. Company: Telesynergy Career Shortcut as Lead Generator ● Calling leads that previously showed interest in going back to college. Assist them in picking schools that offers their course of choice and sending their information to the school for further communication with their approval. Company: Focus Inc. as APS (Attending Physician’s Statement) Retriever /Virtual Assistant ● Calling medical facilities to request medical records and continuously following up on them until records are received. Company: VOX Professionals as Virtual Marketing Assistant (Home-Based) ● ● ● Send out emails to business owners and managers to offer Outbound Telemarketing services. Research leads for current clients. Monitor agent’s attendance, metrics and performance. Company: Sidekicks TrackR as Technical Support and Customer Support Representative through email and chat, later on as a Team Manager (Home-Based) ● ● ● ● ● ● Respond to email and chat queries in a timely manner. Assisting customers with their technical or order concerns. Ship out new and replacement devices and batteries. Use tools such as Zendesk, Zopim, and ShipStation. Manage a team of 2 to 20 agents and drive them towards a common goal. Create training materials and knowledge centrals. Motivate and cultivate talents to help them achieve career advancement. Company: Pediatrics Board Review Inc. as a Virtual Assistant (Home-Based) ● ● ● ● Handle customer queries through email. Process orders for books and online review materials. Do minor maintenance and revisions on WordPress website. Update the online version of the book once a new edition is released. Company: Cyberbacker Keller Williams MAPS Coach Virtual Assistant (Home-based) ● ● ● ● Email management. Prepare notes and documents. Assist in scheduling and rescheduling coaching client calls. Coordinating with clients to follow up on their homeworks. Character References Emi Paulette Lizada +63 - Erica Jimena +63 - Angela Valdegamo +63 -