Janine Kristina C. Garrido
104 Mabilis Street, Barangay Pinyahan, Quezon City
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Objective
To find a challenging position to meet my competencies, capabilities, skills, education and experience. To gain experience and to learn more in my desired field.
Experience
Clever Programmer LLC | Customer Support (Full-time)May 2020 – November 2020
A Software Company that creates YouTube contents and provides courses to aspiring programmers. I was one of the three Customer Support that helps students with their account, billing and course related inquiries. Processed refund and created payment requests for course payments.
Social Media Management
E-mail and Chat Support
Engagements
Performance Daily Analysis
Tools used:
Intercom, Zendesk
Slack, ConvertKit, Kajabi
Samcart, Chargedesk, Stripe
Asana, Airtable, Spreadsheets
REVA GLOBAL LLC | Virtual Assistant (Part-time)January 2020 – August 2020
A Real Estate agency that looks for a client to do and hire you to be their VA.
Cold Calling
Social Media Management
Lead Generation
Skip Tracing
Drip Campaign
Creating Buyer’s List
Tools Used:
CRM: Realeflow, CCD
Phone System: Mojo, RingCentral
Alorica Teleservices Inc. | Resolutions SpecialistJanuary 2018 – June 2020
A financial account where I take escalated calls from front liners who were not able to resolve the customers concern right away.
Alorica Teleservices Inc. | Customer Service RepresentativeDecember 2017 – July 2019
A Financial Account wherein I provide general information about the customer’s credit card account, process requests for credit line increases, update travel notifications, provide balance and process payments, report and replace lost/stolen cards, etc.
Mitsubishi Motor PH | Sales Account ExecutiveOctober 2015 – May 2017
An automotive company where I needed to hit two car sales in a month to be able to keep my daily allowance and get more incentives.
24/7 Customer Philippines | Customer Service RepresentativeFebruary 2015 – September 2015
A telecommunications account where I have catered customers for their billing and plan concerns. Provided exemplary and excellent customer service.
Education
College/Vocational[-]
Centro Escolar University
BS Tourism Management
Secondary level[-]
Holy Family School of QC
Skills
English Communication Skills
Writes clear and comprehensive documents
Speaks English effectively
Listens attentively and openly express ideas
Personal Skills
Works independently with little supervision and was able to complete task on time
Patient, eager to learn and accepts feedback
Approachable and works well with others
Excellent Analytical Skills and attention to detail
Ability to work independently and be accountable for the expected client deliverables
Strong communication skills and ability to influence key decision makers
NPS Scrubbing – Identify strengths and opportunity
Real Estates principles
Proficient in computer Software Systems
Phone and email Handling
Capable of working under time pressure
Able to read, write and verbally communicate in English
Experience with the following Real Estate skills:
CRM Systems
Leads Sourcing (Real Estate Agent and For Sale by Owner)
Skip Tracing
Appointment Setting
Seller Leads Management
Comparables
