Janine Jimenez

With a background spanning more than ten years in the BPO industry, I have gained extensive familiarity with call handling, customer issue resolution, multitasking, and managing time efficiently. Additionally, I have experience working as a Virtual Assistant, Recruitment Support, and also served as a Staffing Coordinator, contributing to the overall staffing operations of a Healthcare Staffing Agency.

• Versatile Customer Support Specialist (calls, chat, and email via Zendesk ticketing system)

• Healthcare Credentialing and Compliance

• Full-cycle recruiting for a Healthcare Staffing Agency.

• Staffing Coordinator (handling scheduling for contracts and per diem staff)

My work experience helped me develop a strong work ethic ensuring that I consistently deliver high-quality work. I am eager to embrace new responsibilities and challenges to grow. My goal is to have long-term clients.