Janine Goro

 Janine M. Goro--Purok 2, Maharlika St. Malagos Baguio District Davao City Professional Summary: I am an Experienced Customer Service Support who's been in the industry for 3 years or more. I also have an experience in Appointment Setting and Transcribing. I worked in the largest BPO company here in the Philippines and I have experience handling in handling Customer Service, billing, sales, tech, retention and health insurance. I can handle Chat, Email and Social Media Management. Skills: Customer service Lead generation Customer rapport Cold calling Setting appointments Payment processing knowledge Documentation and reporting Customer Satisfaction Email Handling Chat Support Processing Orders Answering Product Question Checking Order Status Social Media Management Work History Real State VA Orlando Home Buyers| Davao, Philippines 03/2019 to 09/2019 Called Caller Candy for Charity| Davao, Philippines 08/2019 to 09/2019 Lead Generator RM Genetics | Davao, Philippines 07/2019 to 08/2019 Transcriber WorkMates-VA | Davao, Philippines 05/2019 to 07/2019 Appointment Setter HVAC | Davao, Philippines 12/2017 to 03/2018 Customer Service Representative Alorica | Davao, Philippines 12/2016 to 01/2018 Customer Service Representative Teleperformance | Davao, Philippines 02/2015 to 09/2016 Education: Music Education University of Immaculate Conception Under Graduate 1st Year 1st Sem Expected Graduation Date is March 2017 Accomplishments: Customer Service Representative (CSR) at Teleperformance Davao City, Davao del Sur Successfully interacted with customers to expedite requests. Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Guaranteed positive customer experiences and resolved customer complaints. Customer Service Representative (CSR) at Alorica Davao City, Davao del Sur Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Guaranteed positive customer experiences and resolved customer complaints. Part of Top 100 performers of every month. One of the highest Quality Score in the year. Developed highly empathetic client relationships and earned reputation. Cross-trained and provided back-up for other customer service representatives when needed. Certificates: Alorica iOCR Rockstar with only 18.13% of callbacks in a day which means one of the agents who got a lesser callbacks in a day due to Problem Solving. Given on February 24, 2017. Alorica Best in UP Score got a perfect 10 on Customer Satisfaction. Given on January 30, 2017.