Janine Estores

JANINE ESTORES GENERAL VIRTUAL ASSISTANT EXPERIENCE 51talk ESL Teacher October 2018-Present improve the English reading, writing and speaking skills of students of diverse ages and backgrounds. responsible for assessing the English skills of each student CONTACT GAISANO MALL Leasing Associate February 2016-June 2017 Cast for prospect tenants/exhibitors. Make daily,weekly and annual reports. Editing short- term contracts and MOA ( memorandum of agreement) Handling short -term exhibitor and billboard advertisement contract. Answer phone calls and emails. Send proposal thru email. Assisting clients. VXI GLOBAL HOLDINGS Novermber 2013-August 2014 SKILLSET Process refund , re-route and cancelled ticket. Answer phone calls and customer inquiries. Make EOD report. Book flight. August 2012- September 2013 Team Leader/Receptionist Welcome guests as they arrive at the hotel. Assisting guest for checking in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments. Provide guests with information, answer their queries and deal with complaints. McDonald's COTABATO LSM ( Local Store Marketing ) Organize parties, events and meetings. Process bulk orders. Hosting Daily reports Daily, weekly and yearly inventory reports. EDUCATION - NOTRE DAME RVM COLLEGE Tourism in Hotel and Restaurant Management Handles Inbound calls. Setting up new service for phone and internet. Handling customer bill inquiries. Processing payment thru E-pay. Processing TV service order. ALNOR HOTEL - November 2014- March 2015 Customer Service Representative PAL EXPRESS Ticketing Agent - December 2010-February 2012 -Data Entry -Phone Handling -Research -Email Management -Making Reports ( Microsoft office and Google Docs) -Customer Service -Calendar Management - File Management -Dropbox -Sending invoices