Janine A. Castro

JANINE A. CASTRO Customer Service Representative/Virtual Assistant ABOUT ME EDUCATION Bachelor of Science in Information Technology Colegio de San Jose- SKILLS Multitasking Problem Solving Critical Thinking Adaptability Learning Agility Technical Support Time Management Software Navigation Customer Service Let me introduce myself, I am a customer service representative with over 4 years of experience in telephone customer service including sales, tech support, billing, and customer care. I have also worked as a frontline support in a dental account where we handle calls, chat, email, and back office tasks on our patients' accounts for retainers in the US. Currently, I am a Virtual assistant in a real estate company where I help my clients look, purchase, rent, or sell properties. Familiar with major customer service software, and conflict resolution and possess a positive attitude. I want you to know that I aim to use my proven skills to effectively fill the work you are offering in your company. WORK EXPERIENCE PROPERTY MOB USA JULY 2019- MAY 2024 VIRTUAL ASSISTANT REAL ESTATE PROPERTY MOB IS THE MOST RECOMMENDED WEBSITE TO GET REAL ESTATE WHOLESALING TRAINING FOR BEGINNERS. XTENDOPS (CANDID) SEPTEMBER 2017- JUNE 2019 FRONTLINE SUPPORT *CANDID’S custom-made retainers ensures your teeth maintain their new position, Candid retainers are the simplest way to keep your smile in peak condition. CHAT SUPPORT OKCupid the first free online dating site TELETECH (T-MOBILE) APRIL 2011-APRIL 2012 CSR TIER 2 T-Mobile is America's largest 5G network and covers more people and places than anyone else. E-PLDT VENTUS/INSPIRO (DISH NETWORK) MARCH 2010- FEBRUARY 2011 CSR DISH Network Corporation is an American television provider and the owner of the direct-broadcast satellite provider Dish, commonly known as Dish Network, and the over-the-top IPTV service, Sling TV. Additionally, Dish offers mobile wireless service, Dish Wireless. REFERENCES DAN CAYWOOD | COMPANY OWNER PROPERTY MOB- Erlet Losabia FRONTLINE SUPPORT Phone:-