JANILYN CULANO
Team Manager
//EDUCATION
Technological School
Civil Engineering Technology
GPA: 2.3/ 1.0
Technological University
of the Philippines
-
Technological School
Civil Engineering Technology
GPA: 2.2/ 1.0
Technological university
of the Philippines
-
CONTACT-
// WORK EXPERIENCE
Aegis People Support-
-Blk 5 Lot 11 Bria Homes Norzagaray
Alorica-
Bulacan
// ABOUT ME
I always believe that Integrity and
continuous learning are foundation
of exceptional customer servicecommitting to honesty, growth and
build trust, exceed expectation and ,
create a lasting value.
Alorica-
Alorica-
// LANGUAGES
English
Foundever/Sitel-
// SKILLS
// AWARDS
Leadership
Verification Specialist
Doing background check for applicants
employment history and educational
background including confidential details
about their salary and health related
Sales Representative/Customer
Service(Work at Home)
Primary focus is to resolve customer
concern by ensuring satisfaction and
retention by resolving thier concern
efficiently to drive sales after resolving
issue or concern to generate and increase
company revenue by acquiring more
customers.
Learning Specialist
Conducting a live and virtual training
session, ensuring also hands on activity
for knowledge retention. Lead, mentor,
and fostering a collaborative and intent
work environment.
Team Manager /Sprint & T-Mobile Telco(WAH)
Being a Team Manager we are responsible for
leading people and overseeing a group of
employees to ensure productivity, efficiency and
team cohesion. Setting clear goals and
expectations for the team , proving coaching
session to help them improve their performance.
Team Manager /Ecommerce and logistics
Being a Team Manager we responsible for
overseeing operations related to online sales,
order fulfillment and supply chain management
.The role also include customer service to ensure
smooth transactions and responsible also for
mentoring your people to perform the task at
their best.
Top Performer Agent
Decision -Making &
June 2017-June 2018
Problem Solving
Ace Achiever Trip to Thailand
Flexibility
ACE Achiever Trip to Palawan
2018 Year to date performance
Creativity
Time & Task
Management
Strategic
Thinking
Ace Achiever Trip to Brazil
Ace Achiever Trip to Albay
2019 Year to date performance
CSAT TOP TEAM
MANAGER
Nov. 2019-Jan 2020
I am happily honored for my
dedication and hard work
which I can never imagine to
go on different places and
countries for leisure time . I
am
grateful
for
those
experiences and so many to
mention
awards
and
incentives month over month
that I enjoyed my own house
and lot.
