JANICE PADILLO UDTOHAN
Mobile No./Whatsapp: -; E-mail:-B34 L1 Narra Street Pangarap Village Caloocan City Philippines 1427
WORK
EXPERIENCE
Teletech Customer Care Management Philippines, Inc. – Quezon City
July 17, 2017 to November 3, 2017
Customer Service and Sales Representative
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Assisted customers over the phone with their issues such as billing, basic troubleshooting,
product information or other general inquiries for one of the biggest providers of Internet,
TV, and phone services in the US.
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Worked with customers in creating what they need or providing solutions based on what
they want and be able to close a sale to meet the target number of sales of the company.
ComfortDelGro Transportation PTE Ltd - Singapore
March 25, 2013 to March 24, 2017
Customer Service Adviser
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Assisted customers with their taxi booking requests over the phone and email.
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Assisted taxi drivers with their booking jobs and general inquiries.
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Assisted in monitoring VIP customers' and corporate bookings.
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Handled lost and found reports.
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Assisted taxi drivers and private car owners in arranging mechanic or towing service for
vehicle breakdown.
Convergys Philippines Services Corporation – Quezon City
December 8, 2006 to March 22, 2013
Sales & Service Representative 2
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Handled customers' concerns over the phone for a Satellite TV company. Provided
assistance for their issues such as billing, basic troubleshooting, and TV programming.
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Handled customers' concerns through email with the same scope of support.
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Assisted customers through email with their complicated billing, equipment, and installation
issues as a Tier 2 agent.
Department of Science and Technology – Advanced Science and Technology Institute
(DOST-ASTI) – Quezon City
November 18, 2002 to December 7, 2006
Accounting Assistant
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Assisted the Chief Accountant in the overall accounting tasks, including preparation of
payroll, billing, and financial reports.
EDUCATION
Polytechnic University of the Philippines, Sta. Mesa, Manila
Bachelor of Science in Accountancy - June 1998-April 2002
Lagro High School, Lagro Subd., Quezon City
Secondary - June 1994-April 1998
Saint Francis Divine Institute, Zabarte., Quezon City
Elementary - June 1988-March 1994
COMPUTER
SKILLS
Applications
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Microsoft Office (Word, Excel, Powerpoint)
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Open Office (Writer, Calc, Impress)
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Apple iWork / Productivity Apps (Pages & Numbers)
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Citrix Receiver (Work at Home)
Other Skills
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Basic PC Troubleshooting
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Internet/Web Navigation
LANGUAGE
PROFICIENCY
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English
Filipino (Tagalog)
AWARDS
RECEIVED
Excellence Service Awardee (EXSA) - Silver, December 2014
ComfortDelgro, Singapore
Rockstar Awardee for Overall Outstanding Performance, September 2010
Convergys Philippines Services Corporation
DTV MAD Awardee for CSAT, Q3 2010
Convergys Philippines Services Corporation
2007 Power of One Champion (Overall Performance),
Convergys Philippines Services Corporation
TRAININGS
ATTENDED
Work in A Diverse Service Environment, August 2015
MDIS Campus, Stirling Road, Singapore
Communicate & Relate Effectively at the Workplace, April 2014
Kaplan Campus, Wilkie Edge, Singapore
Seminar on Expanded Value-Added Tax (RA 9337), November 10, 2005
Bureau of Internal Revenue,
RDO 39, Quezon Ave., Quezon City, Philippines
Audit Trainee (Encoder), October 2001
Business and Automated Systems Clinic, Inc.
Amkor Tech., Inc. Laguna, Philippines
PERSONAL
INFROMATION
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Age: 35
Height: 5'2”
Weight: 90 lbs.
Birthday: December 12, 1982
Birthplace: Caloocan City, Philippines
Civil Status: Single
Nationality: Filipino
