JANICE OPILAC
CUSTOMER SERVICE | VIRTUAL ASSISTANT
EMAIL & CHAT SUPPORT
6389-B Robin St Don Mariano Subd, San Juan, Cainta, Rizal • - •-
SUMMARY
Dedicated Customer Service Professional with over 10 years of experience in communication,
problem-solving, and multitasking. Committed to delivering efficient resolutions and enhancing
customer satisfaction. I am seeking a challenging position where my skills and proficiency can be of
great value.
SKILLS AND COMPETENCIES
Communication Skills
Strong Work Ethic
Customer relationship management
Multitasking
Data entry and documentation skills
WORK EXPERIENCE
Email & Chat support - Ride-Hailing | Food Delivery App,
Concentrix
Mar 2018 - Aug 2023
Delivered real-time chat support to resolve customer and driver inquiries
Provided accurate email responses related to orders, payments, cancellations, refunds, and
app functionality.
Investigated customer and driver conduct, reviewed deactivated accounts, and properly
documented findings and resolutions
Customer Service Associate - Travel Account, Concentrix
Sep 2007 - Mar 2018
Assisted customers with international and domestic flight inquiries, reservations, and
itinerary adjustments
Helped customers with flight disruptions, including delays, rebookings, and cancellations
Liaised with other airlines to ensure seamless travel experiences.
EDUCATION
Bachelor of Science in Business Administration
Pamantasan ng Lungsod ng Valenzuela
Jun 2002 - April 2006
