Janice Ng

Janice Ng Scheduling details. Enhancing efficiency. Markham, ON, Canada - - Executive Assisting Communications Scheduling Project Coordination ABOUT 5 years’ experience making executives more effective through support and coordination. Bachelor of Administrative Studies, Marketing (BAS) – York University, Toronto, ON (2004). Coordinates demanding executive meetings, travel, bookings, and schedules with little direction. Executes multiple projects simultaneously, following through on key issues in a timely manner. Entrepreneurial, start-up mindset paired with meticulous attention to detail and decisiveness. AREAS OF EXPERTISE Scheduling Calendars Managing Calendars Organizing Materials Marketing and Sales Meeting Agendas Improving Efficiency Travel Arrangements Implementing Systems Administration Report Writing Database MGMT Correspondence Social Media MGMT Recruiting Assisting Project Coordination Proofreading/Editing RECENT HISTORY Executive Assistant, Categories – Shoppers Drug Mart | Markham, Ontario | 2013 – Present Supported executive projects in improving positioning & messaging of key brand products. Managed all aspects of the visual experience to support executives in attracting customers. Management Support Assistant – Black Photo Corporation | Markham, Ontario | 2011 – 2013 Supported management in developing pricing strategies, reducing costs, analyzing reports. Coordinated and scheduled advertising planning and flyer approvals under strict deadlines. SOFTWARE MS Office Excel MS Office Suite Database MGMT Salesforce CRM ENHANCING EFFICIENCY Scheduling & Planning – Ensures vigilant oversight of all planning while scheduling meetings. Coordinating Agendas – Coordinates executive agendas to ensure all key details are included. Detailed Organization – Positions daily schedules for success through meticulous organization. Improving Work Flow – Improves work flow efficiency by implementing processes & systems. DETAILED EXPERIENCE Executive Assistant, Categories Shoppers Drug Mart – Markham, ON (2013 – Present) Executive Supporting: Scheduling & Coordinating Tasks to Improve Sales Responsible for supporting executive and management in attracting customers to new products through visual product positioning, messaging, and communication, I increased sales for one of Canada’s largest retail pharmacies by coordinating and scheduling improvements to the customer experience. Conducted research to best inform product positioning and messaging strategies. Created and led the development of reports, guides, and agendas to best enhance in-store product positioning and communicate product value of benefits to customers. Drove discussions to support executive decision-making efficiency around new brands and product launches to gain maximum competitive advantages in positioning and pricing. Worked collaboratively with senior leaders and other team members to create customer-aligned messaging for social media (Instagram and Facebook). Key Accomplishments: Supporting Executive Projects in Improving Positioning & Messaging of Major Brand Products Supported executive management and Shoppers’ PR leadership team to best improve the positioning of product marketing in the Only At Shoppers Mailer campaign. Coordinated positioning to promote items of specific major brands like Inkey to procure samples, high-res images, and benefits which resulted in high coverage from bloggers, influencers, and magazines. Coordinating Research for Executive Reports to Build Gift Guide that Enhanced Product Positioning Coordinated research for executive reports and to support holiday product launches and competitor pricing strategies to best inform in-store product positioning, pricing, and sales. Led the holiday gift guide process while working collaboratively with cross-functional product teams to develop holiday gift guide for stores to maximize value presented to customers. Managing All Aspects of the Visual Experience to Support Executive Plans in Attracting Customers Attracted more customers to revenue-generating new products by optimizing the visual product presentation of features and benefits. Iterated and improved positioning, communication, and messaging at the planogram office – a replica of a real store – while working with executives, senior leaders, and vendors to ensure product positioning captured customer attention. Writing Correspondences Around Planning and Launching of E-Commerce Product Releases Wrote correspondences around e-commerce product messaging to help executives and senior leaders plan and launch new brand product releases – including Cocokind, Inkey, and Catrice – to increase conversion and knowledge of benefits. Management Support Assistant Black Photo Corporation – Markham, ON (2011 – 2013) Scheduling and coordinating all aspects of the product lifecycle – from research and concept to marketing strategy and communications – I supported management in developing pricing strategies, reducing costs, analyzing reports, and marketing. Key Accomplishments: Managing Information Managed product information and the sku introduction in AS400 system, analyzed sales data, and forecasted enabling company to maximize profit and meet customer demand. Coordinating & Scheduling Coordinated and scheduled advertising planning and flyer approvals under deadlines while supporting category manager in monitoring competitor pricing strategies. Category Assistant Canadian Tire Corporation – Toronto, ON (2009 – 2011) Researching & Planning Researched, analyzed, and monitored competitive landscape for potential opportunities and created product positioning and messaging to ensure product success in the marketplace. Wedding Planner & Coordinator (Owner – Part-Time) Willow Rose Events – Markham ON (2011 – Present) Writing Correspondences Coordinated individual wedding package offers while writing client correspondences aligned with target customer insights and research to maximize efficiency of sales and productivity. Planning & Coordination Leveraged customer insights to collaborate with key vendor partners to create a marketing contest, throwing a winning couple a styled engagement party at The Hartman Gallery. Marketing Planning Determined ideal customer profile, preferences, wants, and needs to best high-revenue-generating product offerings by listening to the customer stories and implementing insights. EDUCATION Bachelor of Administrative Studies, Marketing (BAS) – York University, Toronto, ON (2004)