Janice Manuel

PROFESSIONAL EXPERIENCE Operations Manager Travibo Travel and Tour, Davao City | 2019 - 2021 Recruited, trained, and supervised a team of 10+ employees, improving productivity by 25% through effective leadership and team-building initiatives. Managed daily operations, including performance evaluations, work allocation, and corrective actions, to optimize efficiency and customer satisfaction. Designed strategies that increased booking conversions by 30% while maintaining excellent service standards. Sales Associate ABEST EXPRESS, Davao City | 2018 - 2019 Provided personalized customer service and resolved inquiries, resulting in a 15% increase in repeat business. JANICE MANUEL Social Media Manager | Data Entry Specialist | Virtual Assistant | Appointment Setter Oversaw packaging, courier coordination, and cashier operations, ensuring smooth and timely transactions. Assisted in developing customer engagement techniques, boosting client retention. Data Entry Analyst One Oak Capital/Real Estate | 2021 - 2022 PROFESSIONAL SUMMARY Results-oriented operations manager and customer Collected and verified large volumes of data for accuracy, reducing input errors by 20% using systematic review processes. service professional with proven expertise in streamlining Utilized web-based tools to compile and organize address databases, processes and enhancing team performance. Over 4 enhancing data integrity and accessibility. years of experience in managing operational logistics, Improved data management efficiency, contributing to smoother training personnel, and implementing efficient data entry information flow across departments. systems. Adaptable problem solver with a passion for exceeding performance benchmarks and delivering EDUCATION exceptional service. Ready to bring innovative thinking and strategic leadership to a dynamic organization. Bachelor of Science in Entrepreneurship, Major in Business Management CONTACT 📍 Tacurong City, Philippines ✉️-📞-/- SKILLS AND TOOLS CERTIFICATIONS & TRAINING Technical Tools: Social Media Management Training Canva, Trello, Google Drive, MS Excel, Microsoft Word, VPN, Notion, Slack Program, Coach Marco (April 2024) Social Media Platforms for Business Daily Task Social Media Content Creation and Engagement Strategies Monitoring KPIS Social Media Organic Marketing Research a lot Social Media Management & Marketing Strategies Reporting Content Creation & Copywriting CORE SKILLS: Data Entry & Reporting Managers Tools Manage requirements and Workflow Customer Service Excellence Graphic Design General Virtual Assistance Training, Performance Monitoring & KPI Tracking Coach Dhamielyn (September 2021) Calendar & Appointment Management Data Entry Copy Writer Appointment Settings Content Creator Calendar Management Reporting Graphic Design Social Media Manager LANGUAGES English, Filipino