Janice Laurel

JANICE LAUREL VIRTUAL ASSISTANT/ CUSTOMER SERVICE REPRESENTATIVE PERSONAL SKILLS Excellent English Communication skills Good phone etiquette Negotiation and sales skills Very keen to details Active listening Reliable and professional Works well under pressure Fast learner Organized PROFESSIONAL SKILLS Background in Logistics Experience using Zendesk Experience using different CRM Proficient in Google Apps Email Management Proficient in Microsoft Office Data Entry Computer Skills Photo editing Layout design Social media marketing CONTACT P: - E: janice.frejoles.laurel@gmail. com skype: Janice Frejoles-Laurel ABOUT I am an experienced Customer Service Representative for over 9 years with excellent communication skills, both written and oral. Extremely motivated to constantly develop my skills and grow professionally. WORK EXPERIENCE VIRTUAL ASSISTANT | CUSTOMER SERVICE REPRESENTATIVE Remote Staff | July 2017 - present Manage tickets using Zendesk platform for an e-commerce business Liaise with supplier, customer and courier Answers product inquiries Manage out of stock orders, cancellations, replacement and refunds CUSTOMER SERVICE REPRESENTATIVE II Telstra powered by Teletech | June 2013 - April 2017 Answers billing and product specific inquiry for TELCO and pay TV in Australia Handles complaints and saves call Sales and Upselling BILLING ADVISOR Wipro BPO Philippines Ltd | April 2011 - June 2013 Assist customers with their billing inquiry for their TELCO business accounts in UK Back office support for complaints sent via mail or email CUSTOMER SERVICE REPRESENTATIVE Convergys Philippines | February 2009 - February 2011 General Customer Service for a TELCO in the USA Sales and Upselling CUSTOMER SERVICE REPRESENTATIVE Etelecare GlobalSolutions|Nov. 2006 - Nov. 2008 Answers account inquiry for Gift card and Traveler's card for a known card company in the USA Recruiting and HR assistant EDUCATION CENTRO ESCOLAR UNIVERSITY Bachelor of Science in Medical Technology | June 2012 - Nov 2014