Janice Ian M. Reyes
Quezon City, Philippines 1100 | - |-|
https://www.linkedin.com/in/janice-ian-reyes-b/
Profile
Detail-oriented and a multi-tasker, I have more than 15 years’ experience in providing sales and
administrative support for both external and internal customers, which includes email communications,
compliance to due diligence requirements, and recruitment, on-boarding, and training of newly hired
employees of the company. Organized and systematic in prioritizing tasks, I follow the SMART principle
of getting things done.
Experience
COMPLIANCE AND SUPPORT MANAGER, JANUARY 2025 TO PRESENT, MACARE MEDICALS
· Comply with regulatory requirements related to licensing and registration of medical devices and invitro diagnostic products
· Manage and handle email communications related to compliance, product and due diligence
requirements of both internal and external customers
· Recruit, conduct on-boarding and training to newly hired employees
· Implement employee relation procedures, and ensure compliance with existing labor laws and
standards
· Craft sales and administrative policies and procedures
ADMINISTRATIVE AND SALES SUPPORT MANAGER, 2011 TO 2024, MACARE MEDICALS
· Manage and handle email communications related to product and due diligence requirements of both
internal and external customers
· Recruit, conduct on-boarding and training of newly hired employees
· Implement employee relations procedures, and ensure compliance with existing labor laws and
standards
· Craft sales and administrative policies and procedures
· Conduct market research of potential products for distribution
· Review sales records in relation to Sales Employees quarterly target and performance
BUSINESS MANAGER FOR BLOOD TRANSFUSION, 2016 TO 2019, MACARE MEDICALS
· Manage overall business for Blood Transfusion products, ensure achievement of sales forecast and key
performance indicators
· Prepare yearly business plan, implement marketing strategies for business growth, identify and
develop new customers for business expansion
· Conduct product presentation to key opinion leaders, clinicians and end-users (Blood Bank Staff)
· Manage and handle email communications related to product and customer relations
TECHNICAL APPLICATIONS SUPPORT SPECIALIST, MAY 2004 TO 2010, MACARE MEDICALS
· Provide technical applications support to end-users (Laboratory Staff)
· Conduct product training to both internal (MACARE) and external (Laboratory Staff) customers
· Timely respond and resolve customer complaints and product-related inquiries
PROJECT COORDINATOR – RARE BLOOD REGISTRY, APRIL 1999 TO APRIL 2004,
PHILIPPINE RED CROSS
· Establish national guidelines on the requisition of rare blood products, ensure sufficient supply of Rhnegative blood through networking and coordination with Hospital Blood Banks and Blood Centers
nationwide
· Establish a national database of Rh-negative individuals through effective donor recruitment and
retention programs, and recruitment of patients who received transfusion to become blood donors
· Conduct and train donor recruitment activities to increase the number of registered Rh-negative
individuals nationwide
Education
BACHECLO OF SCIENCE IN MEDICAL TECHNOLOGY | COLLEGE OF THE HOLY SPIRIT,
MANILA | JUNE 1994 TO MARCH 1998
Skills & Abilities
· Regulatory Compliance
· Crafting of SOPs, policies and procedures
· End-to-End Recruitment
· Risk assessment and risk management
· Excellent written and oral communications
· Experienced in office administration
Trainings and Certifications
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Professional Certificate on Risk Management, May 2025
Total Quality Management Certification, March 2025
Change Management Organization, February 2025
Crafting JDs, KRA and KPI Workship, January 2025
Organizational Behavior: The Science of Workplace Success, January 2025
Advanced Project Management Certification, September 2024
Become a Six Sigma Greenbelt, August 2024
Business Process Improvement, August 2024
Change Management Foundations, August 2024
Supply Change Manager, August 2024
Quality Management Foundations, August 2024
Quality Management for Operational Excellence, August 2024
Root Cause Analysis, August 2024
Lean Six Sigma Foundations, August 2024
Operational Excellence and Management Foundations, August 2024
The Complete ISO 31000 Risk Management Standard Course, April 2024
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Business Communication Skills Training, March 2024
Basics of Resilience, February 2024
Executive Diploma in Leadership and Management, February 2024
Human Resources Learning and Development, February 2024
Lean Management Certification, January 2024
Business Analysis and Process Manager, October 2023
Executive Diploma in Leadership, September 2023
Business Continuity Management Awareness ISO 22301 Training, September 2023
Master Course in Business Communications, September 2023
Tips for Better Business Writing Training, August 2023
Writing Formal Business Letters and Email, July 2023
Interests and Activities
· Current events, pet care, watching medical drama series
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