Janice G. Toribio

JANICE G. TORIBIO Professional Executive Assistant Administrative Assistant/Virtual Assistant Transaction Processing Specialist Banking & Finance Specialist Customer Service Specialist -- - Brilliantes Compound Governor Ramos Street Sta. Maria, Zamboanga City 7000, Philippines EDUCATION Ateneo De Zamboanga University La Purisima Street, Zamboanga City 7000, Philippines College Graduate *BS in Commerce Major in Office Management *BS in Commerce Major in Computer Secretarial CORE COMPETENCIES AND TOOLS Executive Assistance & Calendar Management Virtual Office Administration Project & Task Management Client Relations & Email Handling Financial Reporting & Bookkeeping Social Media & Content Scheduling CRM Platforms: Monday.com, Trello, Zoho, Salesforce, SuiteCRM, Infusionsoft, Yardi, Appfolio, Zendesk, Condo Manager, CareCloud, HelpScout, Freshdesk, Xencall, Skype, 8x8, Notion, Webex, Zoho CRM Tools: MS Office (Word, Excel, PowerPoint, Outlook, Access), Google Workspace (Docs, Sheets, Slides, Gmail, Calendar), Slack, Hootsuite, Canva, Notion, Zoom, Typeform, Stripe, Dropbox, OneDrive, DocHub, Adobe Acrobat, Hunter.io, Snov.io, RocketReach, Bit.ly, Tweetdeck, Hubstaff, Mandrill, Trello, MailChimp, PureVPN, LMS Recruitment, SmartSheet PROFESSIONAL SUMMARY Detail-oriented and results-driven Executive Virtual Assistant with over 15 years of comprehensive experience in administrative support, customer service, financial operations, and virtual assistance. Known for exceptional communication skills, discretion, and the ability to manage multiple priorities in fast-paced environments. Proven ability to work with international executives and teams, manage complex cases, handle sensitive information, and execute business-critical tasks with precision and confidentiality. C1-level English proficiency. KEY CAREER HIGHLIGHTS Supported CEO and leadership teams, handling confidential communication, financial processes, and CRM oversight. Spearheaded international social media initiatives and marketing campaigns across multiple platforms. Led end-to-end billing setups for EMEA and APAC accounts in a multinational banking environment. Managed complex admin, scheduling, and project coordination for high-volume teams and executives remotely. Consistently recognized for exceeding performance metrics and customer satisfaction scores across BPO and VA roles. ACADEMIC AND WORK QUALIFICATIONS Baccalaureate Degree in Science in Commerce Major in Office Management Baccalaureate Degree in Science in Computer Secretarial Sales Counselor (PPI- Philam Plans Inc. Pre-Need Company) Executive, Operations (Aegis PeopleSupport Inc., Phils.) Consumer Customer Service Specialist (Consumer Telephone Banker I) (JP MORGAN CHASE BANK NA PGSC) Business Banking Customer Service Specialist (Business Banking Telephone Banker II) (JP MORGAN CHASE BANK NA PGSC) Senior Service Specialist – Telephone Banker IV (JP MORGAN CHASE BANK NA PGSC) Transaction Processing Specialist (Corporate Investment Banking – Treasury Services Billing (JP MORGAN CHASE BANK NA PGSC) Professional Virtual Assistant/Administrative Support/Receptionist/Customer Service/Real Estate Admin/Billing and Finance JANICE G. TORIBIO Professional Executive Assistant Administrative Assistant/Virtual Assistant Transaction Processing Specialist Banking & Finance Specialist Customer Service Specialist WORK EXPERIENCE Remote / Work-from-Home Roles (Recent to Past) EMAPTA Versatile Services Inc. (Home-Based) Executive Assistant (IP20 - Intermediate Professional) March 13, 2023 - August 13, 2024 Client: Elite Hair Education, Elite Scissors & Snipt Pty Ltd. Key Responsibilities: Managed end-to-end onboarding process for new distributors, including welcome communication, orientation sessions, and system access setup for internal platforms and sales tools. Assisted comprehensive product and company training programs via webinars, video tutorials, and virtual workshops, equipping partners with strong brand and sales knowledge. Provided branded marketing kits and digital assets to support distributor-led campaigns across various platforms. Defined personalized sales targets in collaboration with distributors, aligning goals with market trends and company benchmarks. Delivered clear and detailed commission structure explanations, addressing inquiries and ensuring transparent payout processes. Offered guidance on order processing procedures and ensured adherence to submission deadlines for smooth operations. Served as the main point of contact for customer support escalations, ensuring timely issue resolution and proactive communication. Scheduled and led regular follow-up meetings to evaluate distributor performance, refine strategies, and celebrate key wins. Prepared and submitted detailed weekly and monthly sales and commission reports, providing actionable insights for leadership and ensuring accuracy in distributor payouts. Set up user access for internal systems, pricing tools, and marketing resources while distributing comprehensive marketing kits. Collaborated with sales leadership to define and communicate distributor-specific sales targets aligned with market conditions and capabilities. Provided clear explanations of commission structures, including terms, scenarios, and calculation methods. Oversaw order process training, ensuring accuracy and timeliness of submissions while serving as the primary point of contact for support and escalation. JANICE G. TORIBIO Professional Executive Assistant Administrative Assistant/Virtual Assistant Transaction Processing Specialist Banking & Finance Specialist Customer Service Specialist WORK EXPERIENCE Remote / Work-from-Home Roles (Recent to Past) Succession Matching and Skilld Jobs (Alice in Wonderland) Administrative Support Virtual Assistant July 2021 - January 2022 Keys and Responsibilities: Managed multiple CRM platforms including Trello, Monday.com, Typeform, and Slack to streamline daily operations and track project statuses. Built and maintained detailed profiles for members on Skilldjobs.com, interacting with job seekers and employers through messages and managing inquiries via the help support desk. Processed billing and invoicing on Stripe.com for premium job posting upgrades and managed job postings across the platform. Provided calendar and appointment management for SuccessionMatching's General Manager, ensuring efficient scheduling of meetings and business activities. Oversaw international sign-ups and coordinated marketing campaigns, including the creation of social media posts and promotional materials. Assisted the General Manager in personal tasks, including managing birthday calendars and ordering services for meetings. Pipeline Medical Accounting Admin Virtual Assistant January 21, 2022 - January 2022 Keys and Responsibilities: Demonstrated advanced proficiency in MS Excel, utilizing pivot tables, lookups, and macros for efficient data analysis and reporting. Managed the preparation of error-free sales quotes for customers by aggregating information from various sources, including websites and internal databases. Produced and presented detailed accounting reports to management, ensuring all financials were accurate and timely. Coordinated projects across departments, handling multiple stakeholders to ensure timely completion of tasks and projects. Organized meetings and business travel for executives, assisting in calendar management and logistical arrangements. Managed and modified business documents including correspondence, reports, and memos, ensuring all documentation was precise and professional. JANICE G. TORIBIO Professional Executive Assistant Administrative Assistant/Virtual Assistant Transaction Processing Specialist Banking & Finance Specialist Customer Service Specialist WORK EXPERIENCE Remote / Work-from-Home Roles (Recent to Past) The Loken Group Admin Virtual Assistant - Inside Sale Agent / Builders Virtual Assistant January 2020 - January 2021 Keys and Responsibilities: Coordinated administrative tasks between Inside Sales Agents (ISAs) and property owners to facilitate smooth communication and effective operations. Managed lead data entry and prospect profiling using Infusionsoft and other CRM tools to ensure accurate lead tracking and follow-up. Supported the ISA team by confirming appointments, handling email communications, and managing calendar schedules. Assisted in virtual staging of listing properties and supported builders’ community projects through various administrative tasks. Generated reports on property leads, listing details, and potential investment opportunities for clients. TCL Design Admin Virtual Assistant and Creative Project Manager January 2021 - June 2021 (Part-Time) Keys and Responsibilities: Performed data entry for bookkeeping, handled online research, and prepared copy for websites and promotional materials. Supported the creation of tailored proposals and presentations for clients based on the CEO’s strategies, refining key messages and sales pitches. Managed projects from inception to completion, including providing feedback to designers, coordinating with external contractors, and testing product features (websites/apps). Created graphic content using Canva for marketing materials, social media posts, and promotional banners. Assisted with client relationship management, generating leads, following up on sales opportunities, and providing customer support. Assisted in recruiting and training new employees by working with the CEO to create Standard Operating Procedures (SOPs). JANICE G. TORIBIO Professional Executive Assistant Administrative Assistant/Virtual Assistant Transaction Processing Specialist Banking & Finance Specialist Customer Service Specialist WORK EXPERIENCE Remote / Work-from-Home Roles (Recent to Past) AMD Telecom S.A Global Operations Email Executive August 2020 - January 2021 (Part-Time) Keys and Responsibilities: Conducted online research and followed up with prospects via email to qualify leads and arrange meetings between Account Managers and potential clients. Managed daily goals, ensuring a high volume of outreach with at least 120 emails sent to potential clients per day. Collected and tracked data on prospect accounts, ensuring that key contacts were entered into the CRM system for follow-up and business development. Tribe Management Inc Community Coordinator / Admin Operations August 2020 - December 2020 (Part-Time) Keys and Responsibilities: Managed a portfolio of residential and mixed-use properties, handling tenant inquiries and processing strata service transactions. Drafted meeting agendas and minutes, and assisted with the preparation of correspondence for community managers and tenants. Used the Bazinga Community Platform to process high-volume service requests from homeowners, tenants, and strata council members. Assisted the Accounting team with financial transactions and ad-hoc administrative tasks. JANICE G. TORIBIO Professional Executive Assistant Administrative Assistant/Virtual Assistant Transaction Processing Specialist Banking & Finance Specialist Customer Service Specialist WORK EXPERIENCE Remote / Work-from-Home Roles (Recent to Past) Lord & Askew, LLC Outbound Sales Professional April 2020 - July 2020 (Part-Time) Keys and Responsibilities: Reached out to warm leads, guiding clients through difficult situations and offering solutions in the form of purchase offers for their homes. Managed the creation and coordination of purchase offer packages, ensuring clients received and signed required paperwork. Coordinated with notaries, attorneys, and realtors to ensure smooth transaction completion and finalization. Created and maintained direct-mail campaigns for property acquisition and sales, working alongside the sales team to drive business growth. Avas Flowers Inbound Sales Representative January 2020 - April 2020 (Part-Time) Keys and Responsibilities: Managed a high volume of inbound calls, assisting customers with orders, inquiries, and product information. Coordinated orders, scheduled deliveries, and handled customer complaints, ensuring resolution within company guidelines. Conducted follow-up calls and ensured customer satisfaction, while processing contracts and handling client payments. Optimindhealth Admin Support / Relationship Manager and Referral Coordinator December 2019 - December 2020 Keys and Responsibilities: Managed referral relationships and collaborated with a team of healthcare professionals to ensure seamless patient transitions. Coordinated appointment scheduling, managed inbound referrals, and acted as the main point of contact for healthcare providers and new clients. Supported the front and back office teams in delivering superior customer service, ensuring patients received timely communication and assistance. JANICE G. TORIBIO Professional Executive Assistant Administrative Assistant/Virtual Assistant Transaction Processing Specialist Banking & Finance Specialist Customer Service Specialist WORK EXPERIENCE Remote / Work-from-Home Roles (Recent to Past) SSN Simple Admin Virtual Assistant and Customer Service for Online Services Support March 2019 - December 2019 Keys and Responsibilities: Maintained customer accounts, processed orders, and resolved service-related issues via phone, email, and live chat. Analyzed customer data to recommend potential products or services, assisting management in shaping business offerings. Handled customer complaints, offering timely resolutions and follow-up to ensure customer satisfaction. Generated sales leads and helped build sustainable relationships with customers, meeting team targets. Greylock Resources Travel Campaign - Sales Qualifier December 2018 - March 2019 Keys and Responsibilities: Conducted initial phone outreach to qualify leads for a travel campaign, assessing client needs and transferring qualified prospects to Account Executives. Researched potential new clients across various markets, identifying new business opportunities based on trends and customer contact insights. Maintained records of customer interactions, noting details for future follow-ups and ensuring the quality of data entry. Augusta Realtors LLC Property Management Specialist and Maintenance Coordinator August 2018 - December 2018 Keys and Responsibilities: Coordinated maintenance between tenants, subcontractors, and employees, ensuring that all work orders were addressed in a timely manner. Handled incoming property leads, responded to tenant inquiries, and managed marketing efforts for properties across various platforms. Ensured that maintenance and work orders were completed, updated, and documented with notes and images. JANICE G. TORIBIO Professional Executive Assistant Administrative Assistant/Virtual Assistant Transaction Processing Specialist Banking & Finance Specialist Customer Service Specialist WORK EXPERIENCE Remote / Work-from-Home Roles (Recent to Past) Western Outlets Virtual Assistant March 2018 - August 2018 Keys and Responsibilities: Assisted in product research, listing optimization, and managed product descriptions for Amazon and eBay, ensuring compliance with platform guidelines. Utilized spreadsheets for data entry, applying VLOOKUP and other formulas to enhance product data accuracy. Managed basic social media posts and supported customer inquiries across digital platforms. Heartland IT Consulting (Alvarez Holdings, LLC) Data Entry Professional December 2017 - March 2018 Keys and Responsibilities: Performed data entry tasks using Microsoft Word, Excel, Google Spreadsheets, and other platforms. Conducted transcription, internet research, and data mining to collect relevant data. Managed email communication, ensuring timely responses within a 24-hour window. Provided accurate estimates for sales customer service tasks and maintained organized records. Advanced Lead Generation Systems, LLC Appointment Setter September 2017 - December 2017 Keys and Responsibilities: Conducted outbound calls to lead companies, scheduling appointments for a janitorial service company. Managed appointment calendars, coordinating between clients and sales teams. Maintained accurate and updated records in CRM platforms for all appointments and interactions. JANICE G. TORIBIO Professional Executive Assistant Administrative Assistant/Virtual Assistant Transaction Processing Specialist Banking & Finance Specialist Customer Service Specialist WORK EXPERIENCE Remote / Work-from-Home Roles (Recent to Past) Augusta Realtors LLC Property Management Specialist and Maintenance Coordinator April 2017 - September 2017 Keys and Responsibilities: Coordinated maintenance between tenants, subcontractors, and employees, ensuring that all work orders were addressed in a timely manner. Handled incoming property leads, responded to tenant inquiries, and managed marketing efforts for properties across various platforms. Ensured that maintenance and work orders were completed, updated, and documented with notes and images. GTNP DE › DE0 Data Entry Contributor - EEP February 2017 - April 2017 Keys and Responsibilities: Added, edited, and merged data into the website's database, ensuring accuracy and consistency. Analyzed multiple data sources to resolve discrepancies and verify information. Conducted advanced internet research to support data entry tasks and quality control. Mind Gym Webex Outsourcer August 2016 - February 2017 Keys and Responsibilities: Scheduled Webex sessions and coordinated virtual meetings for various teams. Managed attendance records and generated detailed reports for each session. Logged and entered booking details into internal systems, ensuring accuracy and efficiency. JANICE G. TORIBIO Professional Executive Assistant Administrative Assistant/Virtual Assistant Transaction Processing Specialist Banking & Finance Specialist Customer Service Specialist WORK EXPERIENCE Remote / Work-from-Home Roles (Recent to Past) Continents Apart LLC Product Entry for E-Commerce April 2016 - August 2016 Keys and Responsibilities: Entered product data into online catalogs, ensuring correct descriptions, pricing, and specifications. Transferred information from Excel spreadsheets into product entry forms accurately and quickly. Assisted in updating and optimizing product listings to improve the online shopping experience. YCharts, Inc Data Entry Specialist November 2015 - April 2016 Keys and Responsibilities: Collected and entered economic and company information into the YCharts database. Verified data accuracy and ensured timely updates for financial reports and economic indicators. Collaborated with research teams to maintain database integrity and ensure the quality of entered data. W Creek Data Entry Specialist June 2015 - November 2015 Keys and Responsibilities: Researched and collected data on drone companies approved by the U.S. government for commercial use. Managed and updated large databases, ensuring all data was current and organized. Sent targeted emails to drone companies and maintained records of all interactions. JANICE G. TORIBIO Professional Executive Assistant Administrative Assistant/Virtual Assistant Transaction Processing Specialist Banking & Finance Specialist Customer Service Specialist WORK EXPERIENCE Office Based (Recent to Past) JP MORGAN CHASE BANK NA PGSC Transaction Processing Specialist (Corporate Investment Banking – Treasury Services Billing) June 01, 2013 - March 31, 2016 Location: Net Plaza Building, 31st Street Zamora Circle, Crescent Park West, The Fort Bonifacio Global City, Taguig City, Philippines 1632 CRM Used/Platform: Financial Desktop JPMC/Outlook/MS Office/Spreadsheets Keys and Responsibilities: Billing Setup & Maintenance: Processed billing setups for EMEA and APAC accounts on the International Billing Platform, including migrating accounts to the Treasury Services Billing (Mainframe Supersession). Service Code Management: Managed pricing amendments, volume adjustments, and account hierarchy changes for both standalone and group accounts. Address & Account Modifications: Handled address amendments, account closures, and updates to charge accounts, ensuring all changes were processed accurately and in compliance with client requirements. Account Migrations: Led the migration of APAC, WHEM, and EMEA accounts from the International Billing Platform to the Treasury Services Billing Platform, streamlining the global billing system for clients. Accuracy & Attention to Detail: Demonstrated strong attention to detail and a zero-defect standard when handling sensitive client billing information, ensuring accuracy in all processed tasks. Escalation Management: Managed the timely escalation of issues, ensuring minimal disruption to clients while maintaining communication with the management team to address concerns. JP MORGAN CHASE BANK NA PGSC Business Banking Telephone Banker IV (Senior Service Specialist) - Business Escalation January 2011 - June 01, 2013 Location: Net Plaza Building, 31st Street Zamora Circle, Crescent Park West, The Fort Bonifacio Global City, Taguig City, Philippines 1632 CRM Used/Platform: Financial Desktop JPMC/Customer Assist JPMC/Outlook/MS Office/Spreadsheets Keys and Responsibilities: Customer Escalation & Service: Took ownership of escalated business client issues, utilizing independent judgment to resolve complex cases related to accounts, transactions, and services. Product Knowledge & Solutions: Delivered expert advice on business banking products and services, including loans, mortgages, credit cards, and online business banking solutions. Technical Support: Provided technical support for online banking platforms, guiding business customers through troubleshooting steps, password resets, and platform navigation. Customer Relationship Management: Ensured the highest level of customer satisfaction by maintaining continuous communication with clients, addressing inquiries, and providing personalized financial solutions. Quality Assurance: Assisted in quality assurance testing and contributed to maintaining consistent service quality standards. Conducted post-resolution follow-ups with clients to ensure satisfaction. Problem-Solving: Demonstrated advanced problem-solving skills by analyzing customer issues, developing alternative solutions, and resolving matters promptly and effectively. JANICE G. TORIBIO Professional Executive Assistant Administrative Assistant/Virtual Assistant Transaction Processing Specialist Banking & Finance Specialist Customer Service Specialist WORK EXPERIENCE Office Based (Recent to Past) JP MORGAN CHASE BANK NA PGSC Business Banking Telephone Banker II (Customer Service Specialist) - Business Banking December 2010 - January 2011 Location: Net Plaza Building, 31st Street Zamora Circle, Crescent Park West, The Fort Bonifacio Global City, Taguig City, Philippines 1632 CRM Used/Platform: Financial Desktop JPMC/Customer Assist JPMC/Outlook/MS Office/Spreadsheets Keys and Responsibilities: Business Client Support: Responded to business client inquiries, providing efficient solutions related to deposits, withdrawals, transactions, and financial products, including loans and credit cards. Online Banking Assistance: Assisted clients with online banking issues, including technical troubleshooting for platform access, password resets, and navigating the online interface for payroll and bill pay services. Product Cross-Selling: Identified opportunities for cross-selling business products and services, such as business credit cards, loans, and merchant services, enhancing customer satisfaction and loyalty. Complaint Resolution: Managed customer complaints, offering solutions and escalating unresolved matters to senior management, maintaining professionalism and ensuring timely resolution. Customer Education: Provided clients with valuable insights into using business banking tools, payroll services, and financial management options to help them better manage their operations. JP MORGAN CHASE BANK NA PGSC Consumer Telephone Banker I (Customer Service Specialist) - Consumer Services October 12, 2009 - December 2010 Location: Net Plaza Building, 31st Street Zamora Circle, Crescent Park West, The Fort Bonifacio Global City, Taguig City, Philippines 1632 CRM Used/Platform: Financial Desktop JPMC/Customer Assist JPMC/Outlook/MS Office/Spreadsheets Keys and Responsibilities: Consumer Support: Assisted individual customers with inquiries related to deposits, transactions, and accounts, ensuring a seamless experience with banking services. Online Banking & Bill Pay: Supported customers in navigating online banking systems, including account enrollment, bill pay, and resolving issues with online transactions. Customer Relationship Building: Developed strong relationships with customers, creating trust through timely issue resolution and providing helpful financial advice. Product Knowledge & Solutions: Offered financial products based on customer needs, including credit cards, loans, and investment products, ensuring customers understood the benefits and processes. Multi-tasking & Efficiency: Handled a high volume of incoming calls, managed multiple customer inquiries simultaneously, and utilized CRM tools to access account information and provide swift resolutions. JANICE G. TORIBIO Professional Executive Assistant Administrative Assistant/Virtual Assistant Transaction Processing Specialist Banking & Finance Specialist Customer Service Specialist WORK EXPERIENCE Office Based (Recent to Past) AEGIS+PEOPLESUPPORT INC., PHILS. Executive, Operations (Erep) - Customer Service Specialist May 12, 2008 - October 12, 2009 Location: Aegis PeopleSupport Center, Ayala Avenue Corner Sen. Gil Puyat Street, Makati City 1200, Philippines CRM Used/Platform: Financial Desktop WAMU/Customer Assist WAMU/Outlook/MS Office/Spreadsheets/Siebel 7 Keys and Responsibilities: Banking Service Assistance: Provided customer support for a wide range of banking services, including managing deposits, withdrawals, and resolving account-related issues. Cross-Selling & Sales Goals: Played a key role in achieving sales targets by cross-selling banking products, including personal loans, credit cards, and savings accounts. Customer Retention: Built and maintained strong customer relationships by providing excellent service, following up on inquiries, and resolving issues promptly. Technical Support: Utilized bank software (Siebel 7) and CRM tools to assist customers with online banking issues, technical difficulties, and account-related questions. Sales & Referrals: Actively participated in telemarketing, referral programs, and sales development activities, ensuring customers were informed about new products and services. Compliance & Documentation: Ensured adherence to all bank policies and procedures, maintaining accurate records of customer interactions and service resolutions. REFERENCES Joseph Yeretsian, MD OptiMindHealth President, Staff Psychiatrist-- Boylston Street, 16th Floor, Boston, MA 02199, United States Michael Dwyer and Kylie Dwyer CEO, Elite Hair Education, Elite Scissors & Snipt pty ltd. --Gymea, NSW, Australia Guillaume Kergadallan CEO - SSN SIMPLE - Coastal Hwy, Unity 10 # 1011, Rehoboth Beach DE- USA Andriana Bingit Team Lead Greylock Resources-- Lorena V. Latido Process Manager JP Morgan Chase-- Maria Cristina Repaso Team Lead JP Morgan Chase Bank--