Janice Clement

Ja nice Cl emen t CUSTOMER SERV ICE R EP/APPOINTMENT SETTER /DATA ENTRY /VERIFICATIONS SPECIALIST Objective Versatile and detail-oriented professional with over 4 years of experience in customer service, data entry, appointment scheduling, verifications, and chat support. Demonstrated ability to manage high volumes of inquiries, ensure accurate data handling, and maintain excellent client relationships. Seeking a position where I can apply my multi-disciplinary expertise to deliver top-notch customer service and operational efficiency. -- https://www.linkedin.com/in/janiceclement-/ EXPERIENCE Customer Service Representative & Chat Support Specialist KM2 Solutions Inc. \ Union, Castries- • Provided live chat support for a wide range of customer inquiries, resolving issues and troubleshooting technical problems in real-time. • Answered and resolved an average of 40+ customer inquiries daily through live chat, email, and phone calls, maintaining a 97% satisfaction rate. • Guided customers through product features and assisted with troubleshooting, guiding them to the right solutions. • Documented customer interactions and feedback into CRM software • Conducted follow-up surveys to ensure customer satisfaction and gather insights for service improvement. Verifications Specialist KM2 Solutions- Verified client's information (POI/POE/POR) and ensured all necessary documentation was complete. Maintained confidential patient data in compliance with HIPAA regulations. Collaborated with Employers and administrative staff to ensure accurate records and smooth experiences Data Entry Specialist Accurately entered data into company databases (Excel, Google Sheets, and proprietary systems), ensuring no errors in critical information Verified and cross-checked incoming data from clients, ensuring consistency and accuracy. Worked closely with other departments to address discrepancies and improve data management processes. Home Consultant/Appointment Setter (Real Estate) HomeLight Caribbean 2022 till date • Scheduled and Coordinated Appointments: Managed the appointment scheduling process for real estate agents, ensuring that clients were matched with appropriate agents and available properties. • Client Communication: Effectively communicated with clients, confirmed appointment details, and provided information about the real estate market, property listings, and the buying or selling process. • Lead Management: Managed incoming leads, prioritized client requests, and set appointments for property viewings, open houses, and consultations, contributing to an increase in sales conversions by 15%. • CRM Management: Utilized CRM systems (e.g., Salesforce, HubSpot) to document client preferences, appointment history, and follow-up actions, ensuring a streamlined process for agents. • Follow-up Reminders: Sent appointment confirmations, reminders, and follow-up communications via email, text, or phone, reducing no-shows and ensuring smooth client experiences. • Property Knowledge: Gained familiarity with available listings and market trends, enabling more effective conversations with clients and quicker appointment scheduling. • Customer Relationship Building: Built rapport with clients through professional phone etiquette and timely responses, creating a positive first impression of the agency. Skills • Customer Service: Proficient in resolving customer issues, • maintaining professionalism, Attention to Detail: Exceptional accuracy in handling customer data, scheduling appointments, and verifying documents. and ensuring satisfaction. • • Problem-Solving: Strong troubleshooting abilities, with a focus on identifying and resolving issues quickly and efficiently. Appointment Scheduling: Experienced in managing calendars, booking • in high-pressure environments. appointments, and sending reminders (Google Calendar, Microsoft Outlook, Cerner). • Time Management: Able to juggle multiple tasks and prioritize effectively • Communication: Excellent written and verbal communication, capable of explaining technical issues in simple terms. Data Entry & Management: Expertise in entering, verifying, and processing data accurately across multiple platforms. Education Choiseul Secondary School January 2003 National Skills Development Centre Certificate Productivity Enhancement Training, Sales & Marketing, Customer Service References Merdina Baptiste - Certifications Level 3 CVQ certificate in Sales and Marketing Level 1 CVQ certificate in Customer Service David Oladipupo -