Janezza Mariclaire G. Ollada

Janezza Mariclaire Ollada Pasig 1606- #readytowork Work Experience Customer Service Representative Concentrix - Mandaluyong January 2020 to June 2020 Job is under Booking.com. Same company and job description but different location. Provide service support to the customers including initiation and/or implementation of corrective action as needed. Customer Service Representative Concentrix - Mandaluyong November 2019 to January 2020 Job is under Walmart Account. Provide service support to the customers including initiation and/or implementation of corrective action as needed. Responsible to coordinate in handling difficult and/or unusual situations while maintaining an excellent standard of service and a high level of customer satisfaction. Handle incoming requests from customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance. Efficiently gather complete information to access and fulfill customer needs. Proactively educate the customer on preventive measures to avoid raising similar queries in future. Offer a win - win proposition while adhering to Client company policy. Communicate effectively and professionally with internal and external customers to resolve questions and issues. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience. Customer Service Representative Sitel OJV - Pasig September 2019 to November 2019 Job is the same as Customer Service Representative under Comcast Account. Handles incoming calls from different countries and giving broad explanations about their entire bills in a timely manner. Accommodating customers in making their payments through call. Offers an easy way on how to maximize our services in a different way in order to make their time and efforts easy. Encoder IDCSI Company - Mandaluyong April 2019 to September 2019 Encodes different UPS waybills of Europe. Strives to attain proficiency in computer literacy. Inputs different information from different waybills. Making more than 100 entries per 8 hours and following the procedures and instruction of every countries in Europe. Providing 100% accuracy and 65 words per minute in order to reach quotas. Education Bachelor of Science in Information and Technology in Information and Technology Arellano University 2017 to Present Rizal High School 2011 to 2015 Bambang Elementary School 2008 to 2011 Pasig Catholic College 2004 to 2008 Skills • • • • • • Computer Literate Familiar on Microsoft Office (Word, Excel, Powerpoint, Publisher) Knowledgeable on encoding data Able to adapt Able to do time management Good communication skills • Can do 60-75 wpm with 100% accuracy • Basic Troubleshooting