JANETTE
MOBE
Customer Service Specialist |
Admin Assistant
As a customer service specialist, I have gained
valuable experience in providing top-notch
service to customers. I am adept at handling
customer inquiries and complaints in a
CONTACT
professional and efficient manner. Additionally, I
excel at building strong relationships with
customers and resolving issues quickly.
--
RELEVANT EXPERIENCE
The Prestige Subdivision
Buhangin, Davao City
Philippines
Procurement Service Partner
Distinguished Distributors | Nov 2022 - Aug2023
Prepare estimates and quotes including delivery
schedule
TOOLS
Create invoices and processed orders
Train junior procurement partners
Zoho
Vonage
LiveChat
Meta Business Suite
Simple Invoice
Freshbooks
Customer Sales Manager | Admin Officer
Liberty Dumpsters Inc. | Mar 2021 - Nov 2022
Handling escalation calls
Handling contracts
Oversee day to day operation
MS office
REFERENCE
Team Leader
Teleperformance Philippines | May 2019 - Dec 2021
John Naples
CEO
Ensure Key Performance indicators are met
Maintain a balanced scorecard of agents
+1 -
Coach agents on how to improve their performance
-
and meet their target
Customer Service Representative
Teleperformance Philippines | Aug 2015 - May 2019
Manage large volumes of incoming calls
Identify and assess customers' needs to achieve
satisfaction
Provide accurate, valid, and complete resolution using
the accounts method and tools
EDUCATION BACKGROUND
General Radio Communications Operator
University of Mindanao | Jun 1994 - Oct 1996
Graduate of 2-year technical course
