JANETH I. SEBUCAO
2376 Velasco Avenue Napico, Manggahan Pasig City
Contact number:-
E-mail:-
Accomplished IT professional with demonstrated success implementing strategic IT initiatives
that improve business functionality with positive impacts on the bottom line. Accustomed to
providing integral technical support and troubleshooting issues related to hardware and
software. Works well in team environments and displays strong work ethic.
PROFESSIONAL EXPERIENCE
Data Center and System Administration SeniorAssociate, NLEX Corporation
Present
KM12 NLEX Compound Balintawak, Caloocan City
Jul 2017 -
• Responsible for the troubleshooting, administration and management of NLEX
owned servers, network, desktops, laptops, printers, scanners, projectors and
another IT equipment.
• manage installation, troubleshooting and repair of computer workstations, printers,
scanners, projectors; including roll-out of OS patches for Windows and MAC and
installation of standard workstation software applications such as:
-
Microsoft 0365
-
AutoCAD
-
SAP GUI
-
IBM Lotus notes
-
TrendMicro
-
Escan
-
Easytrip RFID applications
•
prepare monthly IT billings
•
responsible for creation of purchase request of IT peripherals and software licenses
•
manage inventory of IT assets
• participate in company technical projects and trainings. Complete special projects
as requested
• track, document and report identified issues if necessary, with precise details
to vendors and service provider. Escalate requests to the appropriate party, as
needed.
•
implement and maintain IT procedures, policies, access right and data privacy act
•
User account administration; account creation, deletion and management in Active
Directory
•
troubleshooting network connectivity in a LAN/WAN environment
•
responsible for testing of new system application
•
responsible for back up of files and other system data
• manage and maintain corporate antivirus systems, endpoint security applications,
corporate firewalls and other security related systems
•
manage and maintain servers, both on premise and cloud/hosted
• perform general preventive maintenance tasks on computer hardware and other
authorized peripheral equipment.
IT Helpdesk Specialist, Curo Teknika
June 2016 – July 2017
•
perform first level technical support to all PLDT employees
•
manage installation, troubleshooting and repair of computer workstations and
PLDT applications]
• user account administration and reporting; account creation, deactivation and
password reset on Active Directory and other PLDT application
• use diagnostic tools to troubleshoot problems associated with network connectivity
and workstation hardware/software
•
logging the queries of customers and employees
•
analysis of call logs in order to discover any underlying issues or trends
TECHNICAL PROFICIENCY
SOFTWARE AND HARDWARE
• Familiar with Operating Systems: Windows
(98/2000/XP/Win7/Win8/Win10/Server2012)
and Mac (El Capitan, Sierra, High Sierra)
• Basic computer troubleshooting (Software and Hardware)
• Programming Language: JavaScript, C++, C, C#, Visual Basic, HTML
• Software: Visual Studio, Adobe Photoshop, MS Office 365, VMware, Hyper-V,
SAP GUI, IBM Lotus Notes
• Installation of various software
• Installation of computer hardware components and its drivers
TRAININGS and SEMINARS ATTENDED
MCSA Windows Server 2012 with Powershell
NEXUS Education Center
Suite 1611 AIC Burgundy Empire Tower, ABD Avenue
Ortigas Center Pasig City
August 13-17, 2018
MAC OS Technical Troubleshooting
Powermac Training Center
2ND Floor, Cedar Executive Building 1
1006 Arnaiz Avenue Makati City
May 9, 2018
Information Technology Infrastructure Library 4 Foundation
Phoenix One Knowledge Solutions Inc.
LG/F Salustiana D. Ty Tower, Paseo De Roxas cor. Perea St.,
Legaspi Village, Makati City
October 21-22, 2019
NSE 1 Network Security Associate
Fortinet NSE Institute
May 15, 2020
Certification number: tN6oCCGnMW
On-the-Job Training
AllCard Plastics Philippines Inc.
48th Floor One San Miguel Avenue Ortigas Center Pasig City
January 2016 – April 2016
On-the-Job Training
Chinabanking
Corporation Pasig
Mercedes Branch
August 2013 –
January 2014
Leadership Training
ACLC College – Apalit Pampanga
September 30, 2012
EDUCATIONAL BACKGROUND
Tertiary
Bachelor of Science in Information Technology
AMA Computer Learning Center Apalit (Annex)
4th Flr. Danny Floro Bldg. C.Raymundo, Brgy. Caniogan, Pasig City
2014 – 2016 (Graduated)
Diploma in Software Development
AMA Computer Learning Center Pasig
4th Flr. Danny Floro Bldg. C.Raymundo, Brgy. Caniogan, Pasig City
2012 – 2014 (Graduated)
Secondary
Rizal High School
Caniogan Pasig City
2007 – 2011
PERSONAL INFORMATION
Age:
25
Birth date:
October 11, 1994
Marital Status:
Single
Religion:
Catholic
