Janeth O. Santos

Hello! I’m Janeth O. Santos, a highly organized and dependable professional with extensive experience in customer service, administrative support, and Zoho CRM management. I’m passionate about helping businesses streamline their daily operations, strengthen client relationships, and deliver an excellent customer experience.

Over the years, I’ve managed both customer calls and walk-in inquiries, coordinated with technicians for weekly itineraries, and prepared monthly reports detailing completed and pending tasks. My role often combines customer care, administrative coordination, and sales assistance, ensuring every part of the operation runs efficiently and smoothly.

My expertise lies in Zoho applications, including Zoho CRM, Zoho Desk, and Zoho Invoice. I use these tools to organize customer data, manage support tickets, track invoices, and maintain clear communication between clients and internal teams. I’m also skilled in handling sales documentation, preparing invoices, and monitoring service requests — always making sure deadlines are met and records remain accurate.

With a strong foundation in customer service, I understand the importance of professionalism, patience, and active listening. I make it a point to resolve issues effectively while keeping clients satisfied and informed. My approach is always proactive — I anticipate needs, manage priorities, and look for ways to simplify workflows for better productivity.

I take pride in being a detail-oriented, adaptable, and results-driven individual. Whether working independently or within a team, I maintain focus and consistency in delivering high-quality outcomes. My goal is to contribute to a company’s growth by ensuring that every task — big or small — supports its overall success.

I’m now seeking a remote opportunity where I can apply my knowledge of Zoho systems, administrative organization, and customer support. I’m eager to assist businesses in improving efficiency, maintaining accurate records, and enhancing customer satisfaction.

If you’re looking for someone reliable, self-motivated, and committed to excellent service — I’d be glad to be part of your team.