Janet Wafula

I’m a highly skilled Customer Support Specialist and Administrative Executive with over 6 years of experience delivering exceptional service across multiple channels, including email, phone, and live chat. I specialize in solving customer concerns efficiently, maintaining high satisfaction rates, and contributing to team goals in fast-paced environments.

I’ve supported logistics, finance, and SaaS brands, helping streamline operations and resolve complex inquiries with empathy and precision. I’m proficient with tools such as Zendesk, Google Workspace, Microsoft Office, and CRM platforms, and I’m always looking for ways to improve workflows and create seamless customer experiences.

My strengths include:

• Clear and professional communication
• Strong problem-solving and multitasking abilities
• Ability to work independently and collaboratively
• Fast learner with a passion for tech and continuous improvement

I’m seeking remote opportunities to add value as a customer support representative or virtual assistant. Let’s work together to drive customer satisfaction and business success