Janet Udeagha Afia

I support fintech customers by resolving payment and transaction issues, managing KYC onboarding, handling account restrictions, and providing reliable voice, email, and chat support in SLA-driven environments. I work with CRM systems to accurately log cases, follow escalation workflows, and ensure timely resolution.

I assist users with failed transactions, delayed transfers, wallet and digital account issues, and access-related concerns. I also educate customers on fintech products, app usage, and basic security practices to reduce repeat issues and improve customer confidence.