Janet Philemon | Freelancer Resume

JANET AKUDINMA PHILEMON Online Chat Support|Customer Support & Virtual Assistant PROFESSIONAL SUMMARY Professional with more than 4 years of experience providing organized, effective, and superior customer service in corporate, agricultural firms, as well as legal organizations. Demonstrated ability to record minutes, handle real-time questions, handle complicated client concerns, and keep accurate CRM records while operating in different time zones. Renowned for maintaining quick responses, boosting efficiency of workflow, and ensuring smooth communication between operations teams and customers. Incredibly flexible, cautious, and comfortable performing heavy assignments remotely. CORE SKILLS ● Online Chat & Email Support: Delivered prompt, professional responses across chat and email platforms, resolving inquiries efficiently. ● CRM Management: Accurately logged interactions, maintained up-to-date customer records, and ensured organized data for operational continuity. ● Complaint Resolution: De-escalated conflicts, identified solutions quickly, and maintained customer satisfaction while enforcing company policies. ● High-Volume Inquiry Handling: Managed multiple customer requests simultaneously without sacrificing accuracy or response quality. ● Remote Administrative Support: Independently handled scheduling, documentation, reporting, and coordination tasks in virtual environments. ● Workflow & Process Optimization: Streamlined operations by implementing structured processes and automation tools to enhance efficiency. ● Cross-Functional Collaboration: Coordinated seamlessly with operations, sales, management, and support teams for smooth service delivery. ● Time Management & Prioritization: Effectively managed multiple deadlines and prioritized tasks to consistently meet service-level expectations. ● Upselling & Service Recommendations: Recommended relevant services and upgrades to improve customer experience and drive revenue growth. TECHNICAL SKILLS ● ● ● ● ● ● ● ● ● ● Legal Practice Management: Clio Manage, Clio Grow Legal Lead Generation Platforms: LegalMatch, Lawyer.com CRM Systems: HubSpot Project & Workflow Management: Asana, Trello, Monday.com, Notion Customer Support Systems: Zendesk, Freshdesk Communication & Scheduling: Outlook, Gmail, Google Calendar, Calendly Cloud Communications / VoIP: Intermedia Unite, Unite App Collaboration Tools: Slack, Microsoft Teams, Zoom Productivity & Design: Google Workspace, Canva Research, Report Preparation & Documentation Professional Experience Legal Assistant – Family Law The Potter Law Group, PLLC | Houston, TX | Dec 2025 – Feb 2026 ● ● ● ● ● Provided professional, empathetic support to clients on sensitive family law matters. Prospected potential clients via LegalMatch and Lawyer.co; scheduled consultations. Managed client intake forms, tracked submissions, and updated CRM databases. Maintained attorney calendars and deadlines, ensuring smooth daily operations. Supported fully remote legal team with documentation and case preparation. Virtual Assistant Jinged Farms | Port Harcourt, Nigeria | Jan 2022– Sep.2025 ● Managed emails, client communications, and supplier coordination. ● Organized schedules, meetings, and appointments to optimize workflow. ● Conducted research and prepared reports for digital projects. Customer Support Representative ABC Corp | Abuja, Nigeria | Jun 2021 – Dec 2022 ● Handled high-volume inquiries via email, phone, and chat platforms. ● Maintained accurate client records and communication logs in CRM systems. ● Documented meetings, tracked tasks, and ensured timely follow-ups. Administrative & Customer Service Executive Olesaden Tech | Ontario, Canada | March 2021 – December, 2021 ● Managed appointment scheduling and client communications in a fast-paced environment. ● Reduced scheduling conflicts by 50% through system improvements. ● Maintained digital records and coordinated with vendors for service delivery. Education Bachelor of Agriculture (Animal Science) University of Port Harcourt, Nigeria | Sep. 2009 – Jul 2015 Certifications ● ● ● ● IBM Project Management Course, 2025 Virtual Assistant Training (Remote Trybe), 2025 Digital Marketing & Content Creation, 2024 Beginners Google Analytics Course, 2024 Why Hire Me for Remote Roles ● ● ● ● Extensive experience managing multi-time zone communications. Proven track record of improving workflow efficiency in remote environments. Strong organizational skills for scheduling, CRM management, and client onboarding. Flexible, quick learner, and capable of handling heavy assignments independently.