JANET OWUSUAA AGYEKUM-VIRTUAL ASSISTANT-P O Box 51, Accra-Ghana
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Linkedin Profile;
SUMMARY
● Virtual Assistant with 2+ years of experience providing detail-oriented support, inbox and
calendar management, comprehensive web research, data mining and managing high-volume
customer inquiries
● Skilled in preparing comprehensive audit reports and managing financial records, committed to
maintaining accountability.
● Excellent communication and time management skills, dedicated to ensuring data accuracy and
improving client satisfaction across various platforms
EDUCATION
University of Professional Studies – Accra, Ghana
Bsc.Accounting
ALX Africa
2025-March 2025
Virtual Assistant
September 2019 – June 2023
January
WORK EXPERIENCE
Virtual Assistant
April 2025- Present
Abrempong Realtors-Managing Director
● Conducts internet research and performs data entry tasks for 15 projects, achieving a 98% accuracy
rate and enhancing the data management process for team initiatives.
● Managing calendars, scheduling 50 weekly appointments and coordinating cross-department
meetings with a 95% on-time rate.
● Supports social media accounts, generates monthly analytics reports and boosts engagement by
20% over 4 months.
● Organize 500 digital files into a cloud-based system, cutting file retrieval time by 50% and improving
team productivity by 20%
Internal Auditor/NSP
August 2023- October 2024
Bedrock Insurance Company– Accra, Ghana
● Managed compliance for withholding tax regulations, ensuring accurate tax rates and timely filing
for employees and suppliers.
● Prepared comprehensive audit reports that detailed 80% of findings and provided recommendations
● Managed petty cash, tracking expenses and expenditure payment requisition ensuring accurate
record-keeping and financial accountability
Customer Service Representative /Intern
May 2022- March 2023
INTUIT Ghana Ltd – Accra, Ghana
● Handled 80 daily customer inquiries via phone calls and emails—reduced average response to
under 2 minutes using prioritization tools and boosting satisfaction score.
● Maintained a database of 1000 customer profiles with 100% data accuracy.Automated CRM updates
using Zendesk, saving 10 hours weekly and improving team productivity by 20%.
● Resolved 80% of escalated complaints on first contact, retaining 90% of at-risk customers through
empathetic problem-solving.
SKILLS
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Time Management
Internet Research
Internal audit
Project management
Data entry and expense tracking
Managing social media
Tax filing
Managing inbox and calendars
Customer service
VOLUNTEER ACTIVITIES
● UPSA Masterclass
● ALX Networking Experience
● VA Volunteer Task
