Janet Olawole

Janet Olawole Customer Service Representative- Dedicated and results-oriented Virtual Assistant and Customer Service Representative with a proven track record of delivering exceptional support in remote environments. Possessing a strong foundation in customer relationship management, administrative tasks, and communication. I excel at providing efficient and effective solutions. Adept at utilizing virtual tools and platforms to optimize productivity and exceed client expectations. Education Adekunle Ajasin University Bachelor of Science Biochemistry Work Experience Mar 2024 - Present Virtual Assistant/Customer Service Representative Freelance Provide comprehensive virtual assistance services to clients, including email management, calendar scheduling, and task prioritization. Deliver exceptional customer support through various channels (email, phone, chat) ensuring timely and effective resolutions. Conduct thorough research and data entry tasks with accuracy and efficiency. Utilize CRM software to manage customer interactions and maintain detailed records. Collaborate with clients to understand their needs and deliver tailored solutions. Customer Service Agent Mar 2023 - Feb 2024 Paymable Provided exceptional customer service through various channels (email, phone, chat). Managed administrative tasks, including scheduling appointments, organizing files, and maintaining customer databases. Collaborated with cross-functional teams to address customer concerns and improve service delivery. Utilized CRM software to track customer interactions and maintain accurate records. Assistant Supervisor Sep 2019 - Jul 2020 Project 850-Limited Oversaw and coordinated remote team activities to ensure project deadlines were met. Supervised team members and provided necessary support and guidance. Collaborated with team members to optimize productivity and achieve project goals. Receptionist/Customer Service Officer Premier Pierre Hotels Luxury Suite Provided front-line customer service, welcoming guests and addressing inquiries. Managed incoming calls, transfers, and messages efficiently. Mar 2019 - Aug 2019 Core Skills Customer Service Excellence Administrative Support Social Media Management Effective Communication Problem-solving Multitasking Proficiency in Virtual Communication Tools Data Entry and Management Certificates Jan 2024 Customer service foundation LinkedIn learning Professional Diploma of Virtual Executive Assistant Udemy May, 2025