Janet Nneka Orji

Orji Janet Nneka - orjijanetnneka @gmail.com Abakaliki , Ebonyi State, Nigeria SUMMARY ka Dedicated professional with 6+ years’ of cumulative experience in providing exceptional administrative support, customer service and sales. Adept at seamlessly transitioning between diverse responsibilities, managing schedules, facilitating smooth office operations and various administrative tasks, managing inquiries, resolving issues, handling data accurately and efficiently, and experienced in maintaining organized inventory systems. Skilled to contribute effectively to organization growth and success, bringing administrative proficiency, a blend of customer service excellence, and sales acumen in professional environment. SKILLS ▪Customer Service Support ▪Slack ▪Email/Chat Support ▪Effective Communication ▪Administrative Support ▪Data Entry ▪Microsoft Office Suite ▪Calendar Management ▪Appointment Scheduling ▪Time Management ▪Collaboration ▪Teamwork ▪Confidentiality ▪Inventory Management ▪ Hubspot ▪Database Management ▪Excel ▪Phone Support ▪Record keeping ▪Negotiation ▪Presentation Skills ▪Invoicing ▪ Online Research ▪Supervision ▪▪Strategic planning ▪Zoom ▪CRM Tools ▪Outlook ▪ Google Workspace PROFESSIONAL EXPERIENCE Administrative Officer Sep. 2023 – Mar. 2024 Hope High British International School – Abakaliki  Implemented streamlined office procedures like document management, record keeping, and appointment scheduling, resulting in a 20% increase in administrative efficiency.  Maintained accurate student records with a 98% data accuracy rate, ensuring compliance with regulatory requirements.  Coordinated staff schedules and meetings and contributed to improving staff communication, resulting in a 25% reduction in scheduling conflicts.  Maintained school facilities to high standards, responding promptly to issues, minimizing downtime and disruption Sales Executive May. 2022 – Jun. 2023 Hart G Associates Limited – Port-Harcourt  Managed a portfolio of key accounts within assigned route, driving sales growth and exceeding monthly sales value targets by 100%.  Developed and implemented strategic sales plans to maximize distribution, visibility, and availability of Guinness products in retail outlets.  Cultivated strong relationships with retail and wholesale customers, providing promotional support and product education to increase sales and drive brand awareness and established new business.  Conducted regular market visits and competitor analysis to identify opportunities for market expansion and address challenges proactively with the help of my line manager.  Utilized CRM tools to track sales performance, analyze market trends, and generating actionable insights for decision-making.  Played a key role in negotiating pricing, terms, and promotions with customers, ensuring profitability and customer satisfaction.  Reduced average response time to customer inquiries by 30%, by responding to customer inquiries via phone and live chat.  Collected and analyzed customer feedback to identify trends and areas for improvement, leading to a 20% decrease in customer complaints. Data Entry Clerk (NYSC) Apr. 2021 – Feb. 2022 Department of Public Health Oshimili North LGA Council – Delta State  Effectively prepared data by compiling and sorting information, and established entry priorities which resulted in improved database management and efficiency by 80%.  Promptly processed documents by reviewing data for deficiencies and resolved discrepancies by using standard procedures resulting in error cut-down to 5%.  Administered and maintained SORMAS data entry requirements by following data program techniques and procedures.  Regulated, verified and entered case person bio and health data by reviewing, correcting, deleting or re-entering. Inventory Officer Jul. 2020 – Mar. 2021 G. A. Dike & Sons Limited – Abakaliki  Developed purchasing strategies, crafted negotiation strategies, closed procurement  Developed purchasing strategies, crafted negotiation strategies, closed procurement with ordeal terms while collaborating with maintenance and other staff to ensure business goals were met.  Monitored and documented stock demand using the Mobility Software (ERP system) and recorded deliveries for inventory reconciliation.  Monitored market trends and prices to support forecasting activities and identify changes of balance in buyer-supplier power, tracked and reported key functional metrics to reduce expenses and improve effectiveness.  Performed inventory analysis to anticipate future needs, performed cost analysis, scenario analysis, and benchmarking to predict potential inventory issues.  Implemented inventory control measures, reducing stock-outs by 20% and minimizing excess inventory levels, optimizing inventory turnover and reducing discrepancies. KEY ACHIEVEMENTS  Customer Support Efficiency: Successfully achieved a 95% customer satisfaction rate by providing timely and accurate responses to customer inquiries.  Inventory Management: Conducted regular inventory audits and reconciliations, ensuring accuracy and reliability of inventory records, to prevent losses. Monitored and documented stock demand using the Mobility Software (ERP system) and Client relations  Office Administration: Successfully managed office supplies and equipment, reducing waste and saving 15% on procurement costs.  Sales Management: Handled sales of Guinness products and developed strategic marketing techniques that increased sales volume by 100%.  Database Management: Effectively prepared data by compiling and sorting information, and established entry priorities which resulted in improved database management and efficiency by 80%. EDUCATION & CERTIFICATIONS Bachelor of Science in Applied Microbiology (Second Honors - Upper Division) | 2019 Ebonyi State University - Nigeria Professional Diploma of Virtual Executive Assistant | 2024 Udemy Technical Support Fundamentals | 2024 Coursera Developing Your Emotional Intelligence | 2024 Linkedin Learning REFERENCES Available on Request