JANET NJOKU
PROFESSIONAL SUMMARY
Results-driven CRM automation specialist with expertise in designing and implementing no-code
solutions using leading automation platforms. Proven ability to streamline business processes,
eliminate manual workflows, and increase operational efficiency across diverse CRM environments.
CORE COMPETENCIES CRM Automation Platforms: Zapier, Make, Airtable, GoHighLevel,
Monday.com | Business Process Automation | Workflow Design | CRM Integration | Data Mapping | API
Connections | No-Code Development | Process Optimization | Lead Management | Automated
Reporting | Integration Architecture
PROFESSIONAL EXPERIENCE
CRM AUTOMATION SPECIALIST - Freelance/Contract Portfolio Projects January 2025 - Present
Lead Management Automation:
Designed and deployed automated workflow connecting web forms to CRM using Zapier, reducing
manual data entry by 90% and improving lead response time from 24 hours to under 5 minutes.
Created conditional logic to segment leads by source and automatically assign to sales team members.
Customer Data Synchronization:
Built multi-platform data synchronization solution across CRM, email marketing platform, and
accounting software using Make. Implemented error handling and data validation protocols, eliminating
duplicate records and ensuring real-time data consistency.
Automated Invoice & Payment Processing:
Developed end-to-end automation workflow that captures payment information, updates CRM records,
generates invoices automatically, and sends customer notifications. Reduced invoice processing time
from 2 hours to 10 minutes per batch.
CRM Reporting Automation:
Created automated daily, weekly, and monthly reporting workflows that extract CRM data, compile
dashboards, and distribute reports to stakeholders via email. Eliminated 5+ hours of weekly manual
reporting tasks.
Sales Pipeline Management:
Implemented automated deal progression workflow with stage-specific actions, reminder notifications,
and data validation rules. Improved sales team compliance with CRM processes.
Customer Onboarding Automation:
Designed comprehensive onboarding automation encompassing welcome emails, task assignment,
document delivery, and status tracking. Reduced onboarding time by 60% while improving consistency
and customer experience.
TECHNICAL SKILLS
Automation Platforms: Zapier (expert level), Make, Airtable, GoHighLevel, Monday.com CRM Systems:
HubSpot, Salesforce, Microsoft Dynamics, Pipedrive, Monday.com Integration Tools: Webhooks, API
connections, Data mapping, Format transformations Supporting Tools: Google Workspace, Microsoft
Office 365, Slack, Gmail Workflow Design: Conditional logic, Error handling, Data validation, Process
documentation
EDUCATION & CERTIFICATIONS
CRM No-Code Automation Certification - Witty Automation Academy (September 2025)
PORTFOLIO PROJECTS
Successfully completed 6+ automation projects including: Lead management & CRM data integration
workflows | Multi-platform system synchronization solutions | Automated reporting & analytics
dashboards | Customer lifecycle automation implementations | Payment & invoice processing
automation | Sales pipeline management optimization.
