Janet Mbugua

PROFILE A highly skilled professional who is always ready and mo-vated to work even under pressure. I take pleasure in giving good customer service and exceeding customer/client needs. Pleasant warm personality, with the ability to make people of all walks of life feel comfortable. I am a crea-ve thinker with good communica-on skills and enjoy new challenges. CAREER OBJECTIVE JANET NYOKABI MBUGUA Customer Service Professional in linkedin.com/in/janet-mbugua- - /- HOBBIES To provide quality and professional service to all my clients by observing ethical values in my field and achieving the set goals. PERSONAL STRENGTHS • Strong Customer Service, Sales, and Marke-ng techniques • Team Player with ability to work and cooperate well with my team and customers. • Strong Leadership skills that adopt to any kind of se@ng • Mature, Responsible and highly reliable whenever I have a task • Good presenta-on skills to both individuals and groups • Me-culous Keen eye for detail and highly organised PROFESSIONAL EXPERIENCE Wedding Services Kenya, HQ 2023 Remote Ops & Support Rep. Social media marke-ng, • Event Planning and Organising • Environmental Beauty Pageants and campaigns 2022 Sales, Customer Service & Tour Guide (Nairobi Animal Orphanage & Nairobi Safari Walk) • Fashion and Makeup 2020 Tour Guide (Nairobi Animal Orphanage and Nairobi Safari Walk) • Watching Na-onal Geographic Documentaries • Social Media • Wildlife Conserva-on • Bird watching emails, calls and Customer Service Support. Opera-ons logis-cs support, and problem solving for field staff. Kenya Wildlife Service Headquarters ACADEMIC QUALIFICATIONS Wildlife Clubs of Kenya 2021 - 2023 Diploma in Wildlife and Tourism Management 2019 - 2021 Cer-ficate in Wildlife Conserva-on and Tour guiding St. Cecilia Kahe9 Girls 2015 – 2018 Kenya Cer-ficate of Secondary Educa-on Tala Township Primary School 2011 – 2018 Kenya Cer-ficate of Primary Educa-on REFEREES Katana Baya Kinuthia Mungai George Omollo Lecturer Director Tour Guide Supervisor Wildlife Clubs of Kenya Info Business Ltd. Kenya Wildlife Service Tel: - Tel: - Tel: -